Does anyone use Salesforce?

[Shawn]

I was wondering if anyone here uses salesforce? (CRM - salesforce.com)

I had used it with another company (not automotive) and was wondering if anyone has used it with success with a dealership.

 

[Jerry Thibeau]

Unless you have hundreds if not thousands of hours to devote to customizing it for the automotive business, I would suggest you just look at some of the well known players out there.

 

[Alex Snyder]

I've taken a few demos and it is not meant for the car dealer right off the shelf. It is more for a vendor of car dealers.

 

[Jeff Kershner]

There is a thread in here somewhere that has several mentions about Salesforce. I sent looking for it but came up dry. Feel free to use the search feature and see if you can find something.

It might be in there somewhere.. http://forum.dealerrefresh.com/f5/crm-you-using-16.html

 

[ed.brooks]

I've taken a few demos and it is not meant for the car dealer right off the shelf. It is more for a vendor of car dealers.

We use it at vAuto and for our purposes it's fine. I like Microsoft Dynamics CRM for Outlook a little better, but I don't think either is the right choice for a dealership.

 

[AdamMurray]

We use it here at Hearst and I really like it. However, I just can't see it being as successful in a dealership without TONS of customization. Plenty of good, off-the-shelf CRM tools out there that are already built for dealerships.

 

[ryan.leslie]

We use it here at Hearst and I really like it. However, I just can't see it being as successful in a dealership without TONS of customization. Plenty of good, off-the-shelf CRM tools out there that are already built for dealerships.

Adam, you must have been searching deep in the archives. Holy 7 year thread-bump Batman.

 

[AdamMurray]

Adam, you must have been searching deep in the archives. Holy 7 year thread-bump Batman.

Wow. Not sure how I missed that last post date! Here I am thinking I'm Mr. Relevant...

 

[Alexander Lau]

We use it here at Hearst and I really like it. However, I just can't see it being as successful in a dealership without TONS of customization. Plenty of good, off-the-shelf CRM tools out there that are already built for dealerships.

Completely agree. It surprises me that groups like Saleforce don't have a plugin or mechanism that would enable a dealer to flip to an automotive-centric CRM, considering the market.

 

[Jlewis74]

Completely agree. It surprises me that groups like Saleforce don't have a plugin or mechanism that would enable a dealer to flip to an automotive-centric CRM, considering the market.

SalesForce does not really care about Automotive, they do fine with large companies. They are also very expensive compared to the ones that are already built for the car business!