Dealersocket - Error Message

[Shawn]

I am getting the following error when I attempt to save a status change in Dealersocket

"Server Error in '/dlrSocket' Application."
"Input string was not in a correct format."

I am on a Mac, though I have attempted to use several browsers to see if Safari was the issue. The browsers I have used are; Google Chrome, Firefox, and Safari, none of which work.

Has anyone else encountered this issue?

Is there a known fix for this?

Thanks in advance!

 

[Matt DoCampo]

I am getting the following error when I attempt to save a status change in Dealersocket

"Server Error in '/dlrSocket' Application."
"Input string was not in a correct format."

I am on a Mac, though I have attempted to use several browsers to see if Safari was the issue. The browsers I have used are; Google Chrome, Firefox, and Safari, none of which work.

Has anyone else encountered this issue?

Is there a known fix for this?

Thanks in advance!

The known fix is to use IE. DS is not quite 100% on a Mac.

 

[Shellie]

Hi Shawn,

Someone from our support team will contact you to help you troubleshoot. As always, you can contact our support team, who is available on the weekends as well:

888.988.6444
949.900.0300 ext.3
support@dealersocket.com

They are very helpful and here to make sure you are happy!

Cheers,
Shellie Pierce
DealerSocket
spierce@dealersocket.com
www.dealersocket.com

 

[Shawn]

"Shawn,
Using DealerSocket on a Mac could the be the issue. You need to run windows somehow and then get Internet Explorer and then you will be good to go...

Thanks!

Andrew McGary
Software Support Representative
Office: 949.900.0300 ext 304
Fax: 949.940.1075
eMail: andrewm@dealersocket.dsmessage.com
Web: http://www.dealersocket.com/"



This is the "help" I got from your support team... =/

 

[Shellie]

Hmm... Well that's not much help! I know that Mac users can and do use DealerSocket with success. In fact both our CEO and President only use Macs. I'll escalate and make sure you have a more solid answer.

Shellie Pierce
DealerSocket
spierce@dealersocket.com
www.dealersocket.com

 

[Shellie]

Shawn,

Here is a more detailed answer, directly from our CEO/Co-founder Jonathan. "I use and demo ds from the mac... It works for most things but sometimes has trouble rendering some of the font sizes or active X controls... The only way currently to get it to run perfectly is using fusion or parallels to have a windows environment. With fusion it is EXTREMELY easy and integrated with the doc in the mac OS."

Also, we are working dilligently on future enhancements to elimnate some of these issues.

I hope that helps a little more. Please reach out to me directly if you need further assistance.

Shellie Pierce
DealerSocket
www.dealersocket.com
spierce@dealersocket.com

"Shawn,
Using DealerSocket on a Mac could the be the issue. You need to run windows somehow and then get Internet Explorer and then you will be good to go...

Thanks!

Andrew McGary
Software Support Representative
Office: 949.900.0300 ext 304
Fax: 949.940.1075
eMail: andrewm@dealersocket.dsmessage.com
Web: http://www.dealersocket.com/"



This is the "help" I got from your support team... =/

 

[Alex Snyder]

http://forum.dealerrefresh.com/f44/auto-technologies-force-ie-windows-865.html

 

[Shellie]

Your point? Just kidding. Mac support is definitely on our development list. We'll get there, just takes time and we have to prioritize based on % of customer requests.

http://forum.dealerrefresh.com/f44/auto-technologies-force-ie-windows-865.html

Shellie Pierce
DealerSocket
www.dealersocket.com
spierce@dealersocket.com

 

[Jeff Kershner]

Shellie, thank for jumping in to help out here.

I too hate being forced to use IE but fall victim of this arm twist with eLead CRM. Though I can accomplish about 90% of what I need to do in Safari there are times I need to boot up windows/IE in VMware. Although my CRM is not the software that I need to use IE.

Hopfully with time the more aggressive vendors in our industry will adapt.

 

[Alex Snyder]

Your point? Just kidding. Mac support is definitely on our development list. We'll get there, just takes time and we have to prioritize based on % of customer requests.


Shellie Pierce
DealerSocket
www.dealersocket.com
spierce@dealersocket.com

I understand the prioritization. I was just giving that old thread some love ....and I'm a Mac user.