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DealerKnows Consulting — DealerRefresh Vendor Library
DealerKnows Consulting, founded in 2008 by Joe Webb, is a boutique automotive consulting firm specializing in car sales training, BDC/Internet department…
DealerKnows Consulting
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About suggest a correction →
DealerKnows Consulting, founded in 2008 by Joe Webb, is a boutique automotive consulting firm specializing in car sales training, BDC/Internet department consulting, and CRM performance improvement for franchised dealerships across North America. The firm offers in-store and virtual training, proprietary tools such as TaskTeacher, PriceMatrix, and Dealer Forensics, and focuses on lead management processes, phone and email follow-up, and sales accountability. It operates as a small independent company with approximately 6–11 employees.
What you do with it
audit lead management processes and retrain staff on phone and email follow-up, so they can convert more inbound leads into set appointments
When a dealership's Internet or BDC team is struggling to convert leads into showroom visits
provide hands-on in-store consulting and process frameworks grounded in retail experience, so they can establish a functioning, accountable Internet or BDC operation
When a dealer needs to build or restructure an Internet department or BDC from the ground up
deliver training that confronts ineffective relationship-building tactics with evidence-based alternatives, so they can modernize the sales team's approach to digital-era customers
When a dealer principal or manager wants a credible outside voice to challenge outdated sales habits
Community evidence → Stable
The DealerRefresh community references DealerKnows Consulting primarily through Joe Webb as a recognizable and respected individual practitioner, with at least one community member offering a strong personal endorsement citing his retail background, hands-on experience building Internet departments and BDCs, and direct knowledge of the work. Webb is also cited as a thought-leader willing to challenge conventional sales tactics, suggesting the firm earns credibility through intellectual contribution as much as direct client outcomes. However, the community quotes are sparse and largely neutral in nature, offering attribution rather than detailed performance feedback, so a rounded picture of client results — positive or negative — is not available from the provided record.
Joe Webb as a credible, retail-experienced practitioner2 mentions
Challenging outdated sales and relationship-building tactics2 mentions
Focus on lead-to-appointment conversion behavior1 mention
BDC and Internet department consulting expertise1 mention
5 mentions · 1 positive · Scored from 20+ years of candid DealerRefresh discussion. Scores shift as new conversations happen.
POSITIVE
"Have you heard of Joe Webb? He's a consultant that seems like would be right up your alley. He has retail experience and has built internet departments and bdc's. He's a great guy and very knowledgeable. [DealerKnows Consulting - Joe Webb - Automotive eCommerce Consultant - Virtual Dealer Training | DealerKnows] I've seen him in action and he does great work and is highly recommended."
Internet Sales Training →
NEUTRAL
"Joe Webb from DealerKnows Consulting arguing that car salespeople need to stop using outdated relationship-building tactics"
Stop Trying to Netflix and Chill Your Customers →
NEUTRAL
"[USER=8222]@Bill Playford[/USER], DealerKnows Consulting"
Session #2 - Digital Retailing, Online Checkout...Whatever! →
NEUTRAL
"Most of the calls and emails we listen to and read at DealerKnows Consulting involve the salesperson or Internet Manager asking "When do you want to come in and look at this vehicle?""
Four Appointments Sales People Should Set to Sell More Cars →
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