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eDealerSolutions Jennifer Suzuki — DealerRefresh Vendor Library
eDealer Solutions, founded and led by Jennifer Suzuki, is an award-winning automotive sales and service training company that delivers education and…
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eDealer Solutions, founded and led by Jennifer Suzuki, is an award-winning automotive sales and service training company that delivers education and activity-based training programs to car dealerships covering internet sales, inbound phone skills, BDC, service advisor coaching, and sales management processes. With over 23 years of industry experience, Suzuki has trained 1,000+ dealerships and served as a guest instructor at the NADA Academy, with programs focused on improving show appointments, sales conversion, CSI, and customer retention. The company operates independently and also produces the "Dealer Talk with Jen Suzuki" podcast as an extension of its educational content.
What you do with it
train internet sales and BDC staff on inbound phone and digital communication techniques, so they can increase show appointments and sales conversion rates
When a dealership struggles with converting phone inquiries and walk-ins into showroom appointments
coach service advisors and sales managers on customer engagement and retention processes, so they can improve CSI scores and customer retention
When a dealership wants to improve customer satisfaction scores and repeat business after the sale
deliver activity-based sales training and management coaching programs, so they can standardize sales processes and improve team performance
When a dealership's sales team lacks consistency and structured selling methodology
Community evidence
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