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Friendemic, Inc — DealerRefresh Vendor Library
Friendemic, Inc. is a Salt Lake City-based SaaS company founded in 2010 that provides online reputation management, social media, managed chat, and…
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Friendemic, Inc. is a Salt Lake City-based SaaS company founded in 2010 that provides online reputation management, social media, managed chat, and digital communication software solutions purpose-built for automotive and powersports dealerships and OEMs. Its core products include a multi-site review monitoring and response platform (Reputation Catalyst), a managed chat service, social content and posting tools, and a social advertising platform called Social Drive. In September 2022, Friendemic was acquired by Kenect, a business texting and customer communication platform.
What you do with it
monitor, organize, and respond to reviews at scale across all sites, so they can maintain a positive online reputation and improve search visibility
When a dealer receives customer reviews across multiple online platforms
manage customer conversations and inquiries through chat and messaging in one place, so they can increase customer satisfaction and reduce response time
When a dealer needs to engage customers through digital channels post-purchase
plan, schedule, and distribute social content and targeted ads efficiently, so they can build brand awareness and drive traffic to dealership websites
When a dealer wants to maintain consistent social media presence across multiple locations
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