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TruVideo — DealerRefresh Vendor Library
Video communication platform enabling dealership service advisors to send personalized video messages to customers during the repair process.
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Video communication platform enabling dealership service advisors to send personalized video messages to customers during the repair process.
What you do with it
send personalized video messages that show customers exactly what's happening with their car, so they can increase customer trust and reduce service-related complaints
When a customer's vehicle is in the service bay and the advisor needs to communicate repair updates
deliver personalized video explanations instead of text or phone calls, so they can improve approval rates for recommended repairs and additional services
When a service advisor wants to explain unexpected repair needs or upsell additional services
create memorable, personalized video interactions throughout the service process, so they can build customer loyalty and encourage repeat service visits
When a dealership aims to differentiate its service experience from competitors
Community evidence
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