New Dealer.com VDP Not Sending Events

[John V.]

I'll spare you the back and forth I have had with DDC but in short:

1. Are you on the new VDP design from DDC? : the rVDP with the larger photos
2. Are you tracking events in Google analytics for your website?
3. If you answered YES to 1 & 2 please check and see if you are getting VDP events in your GA account?

The day we switched to the new VDP design all the VDP events (photo clicks, forms views, etc) stopped completely. They told me to get with Google and there was nothing they could do.

Just wondering if anyone else is having the same problem? I attached some images for reference.

 

[CarlAutofusion]

Hello John,
I sent this post to one of our digital advisors and she told me she sees events being sent in to Google Analytics.

When the mega menu is clicked, an event is sent into UA-100206026-3, UA-42698310-1, UA-53568625-1 and UA-9899509-3.

However, when she clicks on the VDP gallery carousel, only one of the accounts gets that event, UA-9899509-3.

It looks like the VDP gallery carousel click event (and other events) needs to be sent to a different account

Hope this helps,

-Carl

 

[John V.]

It looks like the VDP gallery carousel click event (and other events) needs to be sent to a different account

Hi Carl - Yes, that is what I am seeing - I am getting all my usual events but anything that has to do with the VDP is gone. They claim that my GA code is present on the site but my UA code is not receiving events. To me, it looks like they are only sending events to one UA account.

In your opinion; they claim that it is a google issue. I am arguing that it is a DDC issue. What are you thoughts?

 

[John V.]

I used a google events tracker plug in to get the info below. Their Old VDP will send events but the new one will not - to my UA account anyway.

 

[Rick Buffkin]

 

[Brittany]

@Rick Buffkin These keep making my day, thank you

 

[John V.]

I just did a reverse UA code look up on the one event that was firing - its on 240 other websites according to the free search that I ran. Both former and current Dealer.com sites. Not sure if that means they all share the same vendor or what but its pretty fishy.....

 

[John V.]

here is what came up

 

[CarlAutofusion]

Dealer.com needs to update the Event to send the event to the correct UA code. This is something they need to fix.
If you don't recognize all 4 UA codes, you should have them removed as well.

 

[Cody Teegerstrom]

Curious why you would switch website providers for 3 months, then switch back?