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ReyRey Contact Management Running Slooooow?

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joe.pistell

joe.pistell

Uncle Joe
Apr 7, 2009
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#1
Is your ReyRey Contact Management running unusually slow recently?

Ours went into slow motion just about mid December 2010. ReyRey sees no problem. I am upto my armpits in troubleshooting the entire network to find the intermittent problem.

How has your ReyRey Contact Management system been running lately?
 
#2
JoePistell said:
Is your ReyRey Contact Management running unusually slow recently?

Ours went into slow motion just about mid December 2010. ReyRey sees no problem. I am upto my armpits in troubleshooting the entire network to find the intermittent problem.

How has your ReyRey Contact Management system been running lately?
Click to expand...

Multiple people streaming radio in the dealership can really slow down the network.
 
#5
Hi Joe - I just saw this post and noticed it was a couple of weeks old. Are you still experiencing issues w/ Contact Management? I work with a few dealerships here in Rochester, NY and I have been having issues similar to what you're describing.. intermittent connectivity problems, "Please Wait" that just will not go away, very slow page loads, etc. It seems to be intermittent, but somewhat consistent. I have received the same response from Reynolds, but just recently they admitted there were some issues they were working to resolve. I also noticed that there are some significant internet routing delays between here and Ohio, which I am pretty sure is where Reynolds is hosting the web servers for CM.

FYI, I just replaced the entire network infrastructure for 1 dealership and they are still having the same issues as before the upgrade.
 
#6
TY for responding Les, SAME exact problems.

I have been pulling my hair out with SLOW reyrey CRM page loads over the last several weeks. They've blamed it on everything and took no responsibility BECAUSE they have no other complaints.grrr..... I told them "Let's see, if you bought a car from me and it rattled on right turns, how frustrated would you be if my iron clad response was 'your car has no problems because no-one else has them'"

take deep breaths.... must relax....

I've had network engineers on site for DAYS, reynolds has us replacing all our WAPs.

take deep breaths.... must relax....

Regarding routing delays I showed them MY traceroute and they blamed it on my ISP. I showed them this Pingdom Tools and they... changed the subject.

take deep breaths.... must relax....
 
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#7
JoePistell said:
I have been pulling my hair out with SLOW reyrey CRM page loads over the last several weeks. They've blamed it on everything and took no responsibility BECAUSE they have no other complaints.
Click to expand...

If they told you there haven't been other complaints they are lying. We opened up ticket #425676 (Extreme slowness in CM) with the TAC and got this response:

"I did not see any of the issues she reported. I then had her do a speed test, and a tracert, and neither were incredibly slow. So, I advised it was likely network related. Asked if we managed her network, but she did not know. She will talk to her IT, and if necessary, have him call and ask for me for what needs to be setup on the browser. But, I advised that all signs point to a network issue."

So the frontline tech support did very little to investigate, then closed the ticket. We don't let Reynolds manage our network because we want it done correctly and promptly, I suspect you are in a similar situation. Are you surprised that they'd blame the slowness on something they will charge you to investigate?

Please continue to share your trials and experiences.
 
#10
Thought I was going to have to bump this topic.. But seems to be, um, 'going strong'...
We have one computer that runs so slow in CM ONLY that the sales person has given up on follow up and entering prospects. We've gone through all the trouble shooting and settings checks with CM and had our outside IT Company come in to fix whatever I had missed... and still nothing improved.
So frustrating.
Any additional settings or bonus places to look?

Considering the iPad as a work around, but have no idea what CarConnect is (which is required to use the iPad?) Also, in Canada we don't normally get anything cool...

Help?
Karen Ann 250-758-7311
 
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