Websites, SEO, SEM, Display, Social, Marketing

Dealers debate whether to include destination fees in online price quotes, with competitors in Alex's market excluding them to appear more competitive. While some argue this practice damages CSI/referral business and violates state advertising regulations in certain jurisdictions, others contend transparent disclosure of excluded fees is acceptable if done clearly. The consensus leans toward positioning yourself as "the good guy" through transparent pricing and reputation-building rather than matching deceptive practices, though enforcement varies significantly by state.

A dealer asks for recommendations on monthly newsletter software providers. A respondent directs them to existing relevant discussions and specifically endorses 1to1 News as a solid option, noting its user-friendly interface and the vendor's active community presence on DealerRefresh.

Automotive dealers discuss whether to invest in paid Yelp advertising in anticipation of Apple Maps' integration with Yelp data. While participants acknowledge Yelp's growing importance through Siri and Apple Maps, none report paying for Yelp ads, and consensus emerges that organic review generation and maintaining quality reviews across multiple platforms (Google Local, DealerRater, Edmunds, Yelp) is more valuable than paid advertising, particularly since Siri searches may bypass ads.

The thread discusses how to handle unreasonable customers who leave negative reviews despite receiving good service or fair deals. The original post uses a humorous video of someone harshly critiquing a lemonade stand to illustrate the concept of "crazy people" — customers who are inherently difficult to satisfy — and begins outlining strategies for recognizing and managing these situations in dealership operations.

The thread discusses Google's "near exact and near phrase variants" feature, with the original poster sharing a VW Marketing memo that suggests this matching option negatively impacts campaign performance—validating his own concerns with hard data. A reply emphasizes that negative keywords are a more important tool than these variants for controlling costs and improving ROI by blocking irrelevant search queries. The key takeaway is that dealers should prioritize negative keyword strategy over relying on Google's broad matching variants.

Chris Atwater reported being prompted to create a new Google+ profile despite having an active year-old account still visible on others' profiles, though he confirmed he was logged into Google and ultimately resolved the issue himself. The thread contains minimal substantive discussion, with one user's troubleshooting question and a follow-up inquiry about Google reviews, but no detailed solutions or insights are provided for either issue.

This thread documents TrueCar's regulatory troubles across multiple states (Virginia, Maryland, California, Oklahoma, and others) where dealer boards and motor vehicle commissions determined that its pay-per-sale billing model violated state licensing and brokering laws, resulting in business suspensions and demands for compliance changes. While TrueCar adapted its billing model to survive regulatory scrutiny, participants highlight that the real underlying issue—TrueCar's collection and use of customer and transaction data—remains unresolved and represents the core threat to dealers. The thread's conclusion suggests the industry would be better served by dealers adopting transparent, one-price models rather than relying on third-party platforms that exploit dealership data.

Dealers criticize Cars.com's interface for not effectively directing shoppers to dealership websites, with specific complaints about weak call-to-action buttons and inconsistent price-filtering increments that exclude inventory. A Cars.com representative acknowledges the tension between keeping shoppers on their platform to justify subscription fees versus streamlining the path to dealer sites, noting that redirecting users creates friction by forcing them to re-find vehicles on dealer sites. The core issue centers on whether Cars.com's business model (monetized through dealer subscriptions) conflicts with the actual user experience that would benefit both shoppers and dealers.

A dealer asks whether to hire Reputation Changer, a company that uses SEO tactics to push negative reviews off Google's first page. Responses split between those recommending the service as a practical solution for dealers inheriting poor reputations and those arguing that genuine service improvements and soliciting positive reviews organically is the only legitimate approach. The key insight: while reputation management companies offer a quicker tactical fix through SEO and press releases, most experienced forum members emphasize that earned positive reviews and operational improvements are the only sustainable solution, though some acknowledge these services have value as a temporary bridge while a turnaround is underway.

A dealer criticizes Dominion's marketing of "adaptive user behavior" technology, arguing they're misleadingly labeling standard responsive/adaptive web design (multi-device optimization) as a behavioral feature when true behavior adaptation—like showing different content based on user history—isn't yet available. Dominion acknowledges the confusion and commits to clarifying their messaging, while other participants debate terminology and explain that responsive design, though not revolutionary, remains a genuinely important feature for dealer websites that many still lack.

The thread discusses a Wall Street Journal article revealing that Orbitz was showing Mac users pricier hotel options than PC users for the same searches, raising concerns about algorithmic discrimination based on device type. One commenter acknowledges the finding as "very smart thinking," though the thread is quite brief with limited discussion of implications or solutions.

A forward-thinking thread debates where dealership websites are headed, sparked by a post arguing dealers must move beyond static third-party sites toward personalized, AI-driven experiences using tools like the Google Prediction API. Contributors push back thoughtfully, noting that poor UX must be fixed before layering in AI, and that the vehicle purchase cycle differs fundamentally from repeat-use platforms like Netflix that generate enough behavioral data to make prediction useful. The sharpest insight is that optimizing solely for lead counts is the wrong metric — data shows over 60% of buyers visited a dealer's site at least three times before purchasing, meaning repeat engagement and experience quality matter more than form fills.

A dealer struggling to compete in an oversaturated market questions whether SEO, website optimization, and customer experience marketing can differentiate a dealership, or if price and inventory are the only factors that matter. The consensus from experienced dealers is that while competitive pricing matters, long-term success comes from building customer loyalty, strong team execution, adequate inventory selection, and operational excellence rather than chasing the #1 ranking or competing on price alone. The key insight is that dealerships shouldn't try to out-market larger competitors but instead focus on execution, repeat business, and finding profitable market segments (like non-program used cars) that bigger players overlook.

A user shared a Facebook Newsroom article about social landmarks around the world, likely highlighting how Facebook is being used to share and discuss notable locations globally. The thread appears to be minimal engagement with just the resource link posted, offering no discussion or conclusions from the automotive industry community.

A dealer named kcar proposes teaching other dealership professionals how to set up an automated SMS lead generation system using WordPress and in-car flyers that allows customers to text for vehicle information after hours. The system costs approximately $70 one-time, takes 10 minutes to set up, and allows dealers to customize messages per vehicle and track leads for follow-up. The post generated immediate interest from multiple dealers requesting to participate in the training, though no actual lesson content or technical details were provided in the thread excerpt.

The thread discusses Facebook's acquisition of Face.com and its facial recognition technology, with users expressing concern about the privacy and surveillance implications of combining such capabilities with Facebook's existing user data. A key concern raised is that the technology could enable mass identification and tracking of individuals in photos for purposes ranging from law enforcement to political targeting, particularly troubling given Facebook's history of privacy issues.

The thread discusses the trade-off between preventing fake form submissions and user experience, citing a Stanford study showing that CAPTCHAs cause over 25% of users to abandon forms. While participants acknowledge the frustration of dealing with fake leads, the research suggests that traditional CAPTCHAs may be counterproductive, with one member sharing an alternative brand-recognition based solution as a better approach.

The thread rallies automotive professionals around content marketing as the dominant force replacing traditional push advertising, with the original post arguing that education, transparency, and expertise now outperform discounts and interruption tactics. DealerRefresh founder Jeff Kershner reinforces the point, noting he has championed content marketing for over six years, while commenters agree it works but raise the question of why more dealers still fail to implement a consistent strategy. The key takeaway is that dealers clinging to TV, radio, and price-driven ads are falling behind, and the real competitive edge now lies in blogs, video, reviews, and genuine expertise.

A dealer named Ali compares his Dealer.com and DealerOn websites after launching both, claiming superior results with DealerOn, though other experienced industry professionals like Matt Murray caution that direct site comparisons are misleading due to numerous uncontrolled variables (domain authority, trust factors, etc.). Jeff Kershner confirms he's also seeing strong conversion rates from DealerOn, but deliberately avoids declaring one platform definitively better than the other. The thread's key insight is that while DealerOn appeared to deliver positive results for multiple dealers, rigorous apples-to-apples platform comparisons are problematic and anecdotal performance claims should be viewed skeptically.

Jeff Kershner highlights a comic book published by DealerHD called 'Automotive ZMOT Extraordinary AD-ventures,' which illustrates the Zero Moment of Truth concept applied to car dealerships. The comic walks through a consumer's journey when searching for vehicle service, showing how mobile and online reviews influence decisions. The thread is brief, with a guest reply praising the creator Bruce Etzcorn.

A dealer asks how to apply creative synergy principles (the "1+1=5" concept from a referenced video) to banner advertising strategy. The exchange quickly devolves into lighthearted banter about using personal likeness in ads, with no substantive conclusion about banner ad strategy emerging from the discussion.

A dealer marketer questions whether a vendor's pricing ($1,400 setup + $100/month, plus $100/month for App Store hosting) is reasonable for a basic iPhone app that pushes to an OEM site. Responses recommend established vendors like DealerFire and the Be-Back App, with discussion suggesting that simple redirect functionality shouldn't cost much, but real value comes from advanced features like online service scheduling. The key insight is that app pricing varies dramatically based on functionality, and dealers should choose reputable vendors to avoid abandonment issues.