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Dealer sues customer over repair YouTube video
- Thread starter malinda.terreri
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# Summary A car dealership sued a customer for $25,000 over a critical repair video posted to YouTube, later offering to settle if the customer removed the video and paid $8,000 in attorney fees. Forum members largely criticized this legal approach, arguing the lawsuit would trigger the "Streisand Effect" by generating far more publicity and views for the video than it would have received otherwise. The consensus was that the dealership would have been better served by ignoring the video or using positive press to counter the criticism rather than pursuing litigation.
There are always two sides to every story, I also wonder if the dealer is getting more bad press from suing the customer than he would have gotten to just let this blow over. Every time this is reported on people will go view the video. Just like reviews if you have 100 good ones and 1 bad you can usually figure out what the deal is.
- May 1, 2005
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- Jeff
- May 1, 2005
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We had a similar situation at a dealership in Phoenix. This customer said that if he had to pay the bill (which he had agreed to prior) he would post negative reviews all over the internet. They refused and the customer posted the reviews. The dealership had such a strong service department and so many loyal customers, it didn't have any effect.
Not only am I glad that the dealer decided to sue, I hope that he wins. People believe that you can say anything about anyone, on the internet without repercussions.
Not only am I glad that the dealer decided to sue, I hope that he wins. People believe that you can say anything about anyone, on the internet without repercussions.
- Apr 7, 2009
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- Joe
I can't think of a better way to make that video get 100x bigger than it was.
Streisand effect - Wikipedia, the free encyclopedia
Barbra Streisand, attempted to legally suppress photographs of her residence in Malibu, California, inadvertently generated further publicity.... Instead of being suppressed, the information receives extensive publicity...
Streisand effect - Wikipedia, the free encyclopedia
Barbra Streisand, attempted to legally suppress photographs of her residence in Malibu, California, inadvertently generated further publicity.... Instead of being suppressed, the information receives extensive publicity...
I agree that the lawsuit is only making it worse as far as video views go. However, they have a good opportunity right now to turn that bad press into good press by proving that the dealership is indeed the victim here and getting their story out. I don't know if I agree with what was done, but I understand it. These days it is easy for a video like that to go viral - and it looks like it was already on its' way to that before the judge ordered it to be taken it down.
The dealership says they will "settle" with the customer, if the guy takes down the video and pays 8K towards the dealership's attorney fees - [h=1]Man Posts Secret Video of Car Repair - Then Gets Sued via ABCnews.com[/h]
- Apr 7, 2009
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Ouch. Another ego driven solution. That plays right into the food frenzy. Has reddit found it yet?
- Apr 7, 2009
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✨ AI Highlights
# Summary A car dealership sued a customer for $25,000 over a critical repair video posted to YouTube, later offering to settle if the customer removed the video and paid $8,000 in attorney fees. Forum members largely criticized this legal approach, arguing the lawsuit would trigger the "Streisand Effect" by generating far more publicity and views for the video than it would have received otherwise. The consensus was that the dealership would have been better served by ignoring the video or using positive press to counter the criticism rather than pursuing litigation.
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