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This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →
You can run and build your own phone system on open source software using software like Free Pbx and Asterisk. If you have an in house IT team you should explore it. Cuts your phone costs way down and is amazingly flexible.
DanH seeks temporary phone solutions for his dealership during a 6-month renovation before upgrading to a proper digital system. Community members recommend several options including Century Interactive/Call Measurement (routing toll-free numbers to cell phones), Google Voice (free alternative with multi-phone routing), relocating the existing switchboard, or building a custom open-source phone system. The consensus is that maintaining call transfer and hold capabilities is essential, and solutions leveraging existing systems like Call Measurement are preferable to abandoning the current setup entirely.