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Anyone dealership outsourcing their BDC?

The dealer next door is HAPPY that you did that and he is RIGHT now trying to figure out what you pay to the main people (there are always one or two "leaders" that make a BDC place work) so he can offer $500 more.

This is no joke, I've witnessed over the years the fact that MOST people that become technically savvy at the dealerships end up leaving to a vendor (most of the time because of the hours, week end, etc).

In Seattle both Cobalt and Autotrader have taken the most (and I don't blame them for it).

Hmmm... True! That's how I got my BDC guy to work for us. Too loyal myself, I highly doubt I would consider working for another dealer (locally). A vendor on the other hand, it depends on how well they can keep up with a rockstar! lol.
 
Hmmm... True! That's how I got my BDC guy to work for us. Too loyal myself, I highly doubt I would consider working for another dealer (locally). A vendor on the other hand, it depends on how well they can keep up with a rockstar! lol.

If you run the vendor away you will run an employee faster, unless they are so worthless that they can't get another job so they stick around.

Loyalty is a funny thing when it comes to employment...
 

✨ AI Highlights

# Summary A dealer consultant asks for BDC outsourcing vendor recommendations, sparking a balanced debate where most respondents initially favor in-house BDCs but acknowledge valid use cases for outsourcing. Key insights include: on-site BDCs enable better real-time coordination with sales teams than centralized/outsourced models, outsourcing can work well with strong management support and for non-core functions, and dealerships frequently lose top talent to vendors due to compensation and working conditions (weekends/hours).

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