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Call Center Software

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Robert B. seeks call center software with advanced dialer capabilities, CRM integration, and the ability to ingest XML-formatted leads without requiring a full CRM switch, but reports difficulty finding solutions compatible with his existing system. Craigh suggests reconsidering DealerSocket due to recent updates and mentions DealerMine as an alternative, though notes it also lacks API access for data integration. The thread highlights a common industry frustration: limited interoperability between call center platforms and existing CRM systems.

R

Robert B.

Full Sticker
Sep 18, 2014
14
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First Name
Robert
#1
I'm looking to implement call center software in my BDC. Something like Five9 that has a variety of different dialers and crm integration's. It seems I run into a road block everywhere I look however. DealerSocket is a bit antiquated in many regards and doesn't have an API or a way to communicate with other 3rd party applications. DealerTeam which runs on the Salesforce platform does this but I'm not really interested in completely switching CRMs. Also, all the call center programs I've seen can't accept leads that come in via the standard email in XML format that's primarily used in our industry.

Anyone familiar with any call center programs that may fit the bill? I'm not just looking for a phone dialer, as I have that already. I'm looking for call center software that can function in the BDC environment.

Thanks in advance for any suggestions.
 
#2
How long has it been since you looked at DealerSocket? They are constantly changing, especially on the service BDC functionality side.
We're currently using DealerMine but they also don't have any API access to the data and it's frustrating.
 
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✨ AI Highlights

Robert B. seeks call center software with advanced dialer capabilities, CRM integration, and the ability to ingest XML-formatted leads without requiring a full CRM switch, but reports difficulty finding solutions compatible with his existing system. Craigh suggests reconsidering DealerSocket due to recent updates and mentions DealerMine as an alternative, though notes it also lacks API access for data integration. The thread highlights a common industry frustration: limited interoperability between call center platforms and existing CRM systems.

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