CDK One-Eighty CRM - unintuitive and clunky?

[LargeB]

I've just started with a team that is implementing a Sales BDC into an automotive group; the current CRM we use is One-Eighty, and at this point I"m struggling to find many redeeming qualities. From a sales associate/manager standpoint I can understand the appeal, but in terms of using it from a BDC standpoint, I've found it very unintuitive and clunky.

Has anyone found a 'magic button' that makes One Eighty serviceable?

Thank you

 

[Jeff Kershner]

@LargeB Are you referring to CDK One-Eighty - I believe that's what they call their CRM in Canada....

 

[LargeB]

That's correct Jeff, hate to play up the stereotype, but I apologize for the confusion

 

[Jeff Kershner]

I hope you don't mind but I changed up the title of your thread. Not sure if the One-Eighty verbiage for CDK CRM is used here in the states. But I gather it's the same.

We have another convo around CRM right here... https://forum.dealerrefresh.com/threads/looking-at-crm-choices.5205/