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CSI Suvery Vendor Recomendations?

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AI Summary

A dealer asks for vendor recommendations for post-sale CSI survey solutions to proactively address customer concerns. One respondent shares their experience with Digital Air Strike, a reputation management service mandated by GM that effectively captures customer feedback, though they note some backend functionality issues. The thread suggests that reputation management platforms can serve dual purposes as CSI survey tools for dealerships.

glh222

glh222

Rust & Dust
Jul 29, 2012
28
9
First Name
Gregg
#1
Hi All,

Does anyone know of any vendors who specialize in post-sale surveying? I would like to get a jump on our CSI surveys and address customer concerns immediately, figured there must be some company who offers this sort of product, any ideas?
 
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A dealer asks for vendor recommendations for post-sale CSI survey solutions to proactively address customer concerns. One respondent shares their experience with Digital Air Strike, a reputation management service mandated by GM that effectively captures customer feedback, though they note some backend functionality issues. The thread suggests that reputation management platforms can serve dual purposes as CSI survey tools for dealerships.

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