So I just found out that our dealership's CRM, Dominion CRM, is reverting to being supported by CRMSuite. I knew they were reselling it, but curious what happened.
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Dominion Vision CRM Partnership with CRMSuite is NO LONGER!
- Thread starter ejyoder
- Start date
AI Summary
Dominion Vision CRM has ended its partnership with Dominion employees providing Tier 1 support and is reverting to full support by CRMSuite, the original developer. Industry professionals expressed skepticism about the arrangement from the start, with one insider predicting the partnership would fail within a year, while others noted Dominion struggled with customer retention during the partnership period. Despite one advocate praising CRMSuite's capabilities, the general consensus suggests dealers may have dodged a bullet by not committing to Dominion during this troubled period.
- May 1, 2006
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It was a slightly odd arrangement with Tier 1 support handled by Dominion employees, but then anything more challenging had to be escalated to CRMSuite, but we weren't able to communicate with them.
- May 1, 2006
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I wonder if this means we're going to be seeing more of the infamous Richard Keith Latman? Man o man do I hope so!!! 
- May 1, 2005
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So many things I could say about this before it even got started...
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Maybe I’m biased (I am) but I used autobase for a solid 15 years. It was the greatest but stalled with innovation. The cloud-based promise was something that turned into a joke. Then, CRMSuite came along and was (and still is) the most logical automotive CRM around for those willing and wanting to evolve. It was a serious space jump from autobase but that doesn’t negate the fact it’s still unbelievable.
I admit, every system, every software, every product leaves something to be desired. But when speaking candidly and to an open minded audience, CRMSuite really takes over. If someone that understands the tech explained it vs. standardized workflows to the general public, the conversion would end and CRMSuite would win. Ego out. What “you’re used to” out and fear of a microscope out, CRMSuite is one heck of an advanced solution.
But, again, only if someone truly wants more and is willing to move from their comfort zone will they maximize results from any system, especially CRMSuite. Good is comfy. Great is scary. The problem is most believe they’re “good” when in fact they’re just unchecked and justified by excuses
I admit, every system, every software, every product leaves something to be desired. But when speaking candidly and to an open minded audience, CRMSuite really takes over. If someone that understands the tech explained it vs. standardized workflows to the general public, the conversion would end and CRMSuite would win. Ego out. What “you’re used to” out and fear of a microscope out, CRMSuite is one heck of an advanced solution.
But, again, only if someone truly wants more and is willing to move from their comfort zone will they maximize results from any system, especially CRMSuite. Good is comfy. Great is scary. The problem is most believe they’re “good” when in fact they’re just unchecked and justified by excuses
- Aug 8, 2019
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- Tony
- May 1, 2005
- 4,728
- 1,911
- Awards
- 12
- First Name
- Jeff
Let's just say... having a good idea on how these 2 companies work, some of their history and the personalities involved, the moment I heard about this partnership I was giving it a year before it all fell apart.
- Aug 8, 2019
- 13
- 8
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- 2
- First Name
- Tony
We were "this close" to partnering up with Dominion for CRM as we are currently in the market and really liked the tool. Proverbial bullet dodged...
✨ AI Highlights
Dominion Vision CRM has ended its partnership with Dominion employees providing Tier 1 support and is reverting to full support by CRMSuite, the original developer. Industry professionals expressed skepticism about the arrangement from the start, with one insider predicting the partnership would fail within a year, while others noted Dominion struggled with customer retention during the partnership period. Despite one advocate praising CRMSuite's capabilities, the general consensus suggests dealers may have dodged a bullet by not committing to Dominion during this troubled period.
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