Dominion Vision CRM Partnership with CRMSuite is NO LONGER!

[Jlewis74]

They were having huge issues with getting dealers to stick with the product. They would usually last a couple of months and then leave.

 

[Jeff Kershner]

They were having huge issues with getting dealers to stick with the product. They would usually last a couple of months and then leave.

Any insight to why this was happening?

 

[Rick Buffkin]

Any insight to why this was happening?

Dealers don't want to know how to build the watch. They simply want to be able to tell time.

 

[ejyoder]

I wonder if this means we're going to be seeing more of the infamous Richard Keith Latman? Man o man do I hope so!!!

He sent us a "message" through the support chat today welcoming us to CRMSuite and it looks like we're now with their support people instead of Dominion's.

 

[derrickwoolfson]

A little late to the conversation, but we were with "Dominion Vision" and now "CRMSuite." I think both sides had good ideas, but at the end of the day, when you're managing someone else's software there are limits. Making it that much harder to manage dealer requests and support tickets.

We have been with them from the beginning. Two years later, we are happy with the CRM. For me, they have been the first CRM (vs. Elead, Vin Solutions, Dealer Socket, & Sales Force) to customize our dashboards specific to the dealership. They also have largely taken away the need for those typical "report subscriptions" as their focus is on building your own modules based on the data you need to see.

The other thing we've really liked about their platform - now that it's back with CRMSuite - is the fact that much of the "tools" such as inbound call tracking, mailers, texting, web chat, and web tracking is all their product. That has made a big difference in the overall workability and reliability of the tools. It was a rocky start, and certainly got interesting in January, but I cannot complain overall!