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Edmunds Article

AI Summary

Jerry Thibeau was featured in an Edmunds article about phone training for car dealers, based on the company's analysis of actual dealer phone conversations. The discussion highlights a critical insight: poorly handled customer calls can destroy sales opportunities just as easily as good calls create them, underscoring the importance of dealer preparation and phone skills training.

Probably one of the biggest scariest truths in the car biz (excerpt from Jerry's interview):

But sometimes, a call can kill a sales opportunity just as quickly as it can create one, especially when dealers find themselves unprepared for handling customer requests.
 

✨ AI Highlights

Jerry Thibeau was featured in an Edmunds article about phone training for car dealers, based on the company's analysis of actual dealer phone conversations. The discussion highlights a critical insight: poorly handled customer calls can destroy sales opportunities just as easily as good calls create them, underscoring the importance of dealer preparation and phone skills training.

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