I've been subbing on our Support Team and really have a new appreciation for what that team does. Our industry is retail and as such demands real-time one call resolutions when possible. That's not easy. It's not like you are dealing with someone whose cable just went out. I would advise any client facing employee to spend time on their Support Desk, not just listening to phone calls, but taking calls and trying to resolve the issue themselves. Thank you to all of you who are in Customer/Client Support!
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Fellow Vendors, go thank your Helpdesk/Support Team NOW!
- Thread starter bhudson
- Start date
✨ AI Highlights
A vendor employee shares their experience temporarily working on the company's support team and reflects on the challenges of providing real-time resolutions in the automotive retail industry. The post emphasizes that support work is uniquely demanding because dealers need immediate solutions, unlike typical IT support scenarios, and argues that client-facing employees should experience support roles firsthand to better appreciate the work involved. The key insight is that supporting automotive retailers requires a different skill set and mindset than standard customer service, and recognition of this difficulty is warranted.
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