LOL So true! Jim Knight promised to be on location after our local sales rep didn't show up and didn't even call, but texted almost 30 days after the meeting saying he was sorry. Our training meetings haven't happened in over a year, and we paid for multiple trainings per year, this was the biggest reason we moved from Autobase!
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Getting out of our Higher Gear contract
- Thread starter Mitchell Brenner
- Start date
LOL So true! Jim Knight promised to be on location after our local sales rep didn't show up and didn't even call, but texted almost 30 days after the meeting saying he was sorry. Our training meetings haven't happened in over a year, and we paid for multiple trainings per year, this was the biggest reason we moved from Autobase!
✨ AI Highlights
A dealership seeks advice on breaking free from their Higher Gear CRM contract, citing poor service and unresponsive leadership. The discussion reveals that Higher Gear contracts are often financed through third-party lenders (like Wells Fargo) rather than direct vendor agreements, making early termination extremely difficult unless another CRM vendor agrees to buy out the remaining balance—though this typically comes at a premium cost. The consensus advice is either to pay off the contract outright if the financial burden is manageable, or to carefully review the contract for breach-of-service clauses (like promised training) that might provide an exit opportunity.
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