GM Internet Lead Response Time - OFFICIAL thread

[Paul Bubar]

Can someone let me know when there dealership recieves payment and on what day. My business manager has no idea what she is doing and doesn't know if we recieved payment yet or not.

Thank you!

 

[Leslie Anthony]

Overnight BDC?

Need suggestions for a good Overnight BDC please?

Thanks!

 

[stephaniepauk]

I use the GM Lead Management tool and I use my Iphone to answer after hour leads. Sunday night I had a lead come into the tool at 12:30 am and I was never notified of the lead via email. I received leads before and after but did not receive this one. I called Monday morning and the GM Customer Support person told me from his experience the customer must have been an orphan client that had not been reassigned. He said he could not verify why I did not get a notification. Has anyone had any leads come in without email notifications? Thanks

Oh yes. Several times. GM Leads are the bane of my existence.

 

[Bruce Novicky]

Re: Overnight BDC?

Need suggestions for a good Overnight BDC please?

Thanks!

Better Car People: Dealership Overnight BDC, Reputation & Social Media Management

 

[GHouseman]

Happens all the time. Twice this week.

 

[NLorenzo]

Better Car People: Dealership Overnight BDC, Reputation & Social Media Management

I can second from experience with Overnight BDC that they are a solid direction to go and I actually sleep and lead a reasonably normal life with them around. I generally get support very quickly if I have a question or an issue. As far as GM leads are concerned they can manage replies to sales, service and parts and will handle all the jumping through hoops required to get a response time corrected if GM registers the incorrect time.

After having handled issues with incorrect response time reports in the past, I would pay someone just for that if I knew it would be corrected swiftly and without hoops and hurdles.

 

[Eley Duke]

Does anyone have experience with Response Logix? Also, anyone have experience with both Response Logix and Overnight BDC? We are looking at Response Logix, but I like the fact that Overnight BDC answers service leads. Anyone have advice?

 

[chelliej]

Does anyone know how to access the GM Lead Management via Droid? I can only get so far and am unable to see the new leads and stop the clock on them. Just wondering how you do it on mobile.

 

[ewalraven]

Not a rumor. It's official. 99.1% responded to in less than an hour to get the full $10,000.

Is there a release on this I can look at?

 

[ewalraven]

Does anyone know how to access the GM Lead Management via Droid? I can only get so far and am unable to see the new leads and stop the clock on them. Just wondering how you do it on mobile.

The default browser doesn't do it. I have to use 'Dolphin HD' .. not sure if this will help.