Gubagoo Falling To Pieces?

[csabatka1]

What sites are you having issues on? I'll do some testing for you.

 

[BrendanHirstAE]

Sorry to hear you aren't getting great quality or support, for that matter.

We're here for you and ready to help! We have a quick transition period and you get your very own rep.

I'm going to tip you off to our guy Wes; give him a chat if you'd like! (wes.mcclelland@activengage.com)

 

[BillVaughnKMC]

Finally sent in our cancellation after still not receiving a response. After canceling, I get an email telling me that they were "close" to identifying the problem. Too late and probably not even true.

 

[BillVaughnKMC]

Sorry to hear you aren't getting great quality or support, for that matter.

We're here for you and ready to help! We have a quick transition period and you get your very own rep.

I'm going to tip you off to our guy Wes; give him a chat if you'd like! (wes.mcclelland@activengage.com)

I am in touch with Wes. Thank you.

 

[BillVaughnKMC]

What sites are you having issues on? I'll do some testing for you.

We already canceled, so there is no chat tool on the site now. I hated to cancel without a replacement, but I decided it better to have the service unavailable than to disappoint our guests.

 

[john@robertsmotors.com]

I dropped them this month after constant problems with poor responses to leads. I have complained several times with no response. Actually switched to Podium for the reason mentioned in above post, my volume may go down, but hope for better quality and I get their contact information.

 

[BillVaughnKMC]

I have my new vendor, so you vultures can stop calling. Just kidding, do your job. The power of DealerRefresh: a rep from my new vendor called me based on my post from DR before they responded to the direct lead I sent in.

 

[Spinosa]

I would like to find something like Gubagoo that also takes messages from Instagram and potentially tiktok. Does anyone have any recommendations?

 

[LocalWerks]

I don't know who my managed chat users are, but I am needing to find a new provider. I don't know who else uses Gubagoo and manages their chats in-house, but have you noticed that it seems to be disintegrating? Any recommendations would be appreciated.

FullPath Website Engagement is BY FAR the best tool out there. Happy to share some data directly if you are interested.

 

[Jeff Sterns]

My #1 lead source.