How are your phone skills?

[Jerry Thibeau]

Here's our first coached call with Carl

Carl's group has signed on for Jerry's training and will be back for more!

 

[Alex Snyder]

Chad Whitmore from Checkered flag has been in the business for about 5 years. Chad works in the Internet department and is responsible for setting appointments with Internet and phone prospects. He's currently making the appointments for the manager who then turns the customer to a floor sales representative. The last few months Chad has averaged about 27-24 sales off the set appointments. When times were better he was helping sell between 30-40 units per month. With the help of his sales manager Steven Finell, we're going to try and help Chad get to 40-50 units per month.

Chad - if you fail, you're fired! ......jk

 

[Jerry Thibeau]

Chad - if you fail, you're fired! ......jk

And if he does you proud I think you owe him a night out on the town.

 

[Alex Snyder]

And if he does you proud I think you owe him a night out on the town.

Done!

 

[joe.pistell]

Hey!

Where is Chad's review?

 

[Jerry Thibeau]

Hey!

Where is Chad's review?

We are experiencing audio difficulties with the recorded calls from Chad. Steve is working on getting me some complete audio files. Once I have that, I'll have a quick turnaround time and get the call posted.

Your man Carl should be listening to his first call and reviewing the training videos. I'll be spending some time with him on the phone later this afternoon.

 

[Jerry Thibeau]

Here is Chad's first call and he sounds very professional on the phone. We just need to make sure he doesn't give out too much information. We had some audio difficulties on this one and the first part of the call was not there. That might be a good thing since the total run time on this call is about 15 minutes. Generally in my experience, a perfect sales call will last around 4-5 minutes.

Steps & Comments:

• Greeting
  • Did not hear
• Qualifying
  • Did not do any qualifying. Customer qualified herself.
• Gaining Contact Info
  • Got number at the end of the call. Needs improvement
• Selling the Appointment
• Objection Handling
  • N/A
• Driving Towards Closure
  • Sold his managers name, but needs to work on technique
• Directions to Dealership
  • Needs to give specific directions from where to park and what door to walk in.
    
    

Here's the recorded call: Chad's Call

 

[Alex Snyder]

we've got a support ticket open with ADP on that. You can clearly hear the call when you listen to it in their reporting system, but when you export it you can't hear squat!

 

[Mitch Gallant]

Very cool, looking forward to following the ongoing progress.

 

[Jeff Kershner]

Jerry, this is great stuff. Thanks for sharing and allowing the community participate and listen to the recordings!!