How Many Calls Do You Expect Your ISMs to Make?

[ddavis]

Speaking of the "ISM disciplinary system" I've got reps all over the place. Do you have a system that tracks outbound calls (are they really calling?)?

Not at the last group. I gave up my office and moved into a room with all of my ISMs. We did get push button phones.

 

[MikeHaeg]

Speaking of the "ISM disciplinary system" I've got reps all over the place. Do you have a system that tracks outbound calls (are they really calling?)?

Hey Joe,

Lurked for a while now, first time poster. There are a few companies out there offering an outbound call tracking piece, mine being one of them. Without getting too salesy, we've designed ours with auto in mind and can provide individual call counts, department reports, call recordings, etc. In other words, accountability is huge.

Whoa. That got salesy fast, apologies. All that said, there are some other folks doing this besides us, often within/through the dealership's phone system itself...aka "The black box." These systems have their own merits and qualities outside my realm. For dealerships, it's certainly worth looking into and asking your vendors about capabilities, pricing, etc.

 

[yagoparamo]

Hey Joe,

Lurked for a while now, first time poster. There are a few companies out there offering an outbound call tracking piece, mine being one of them. Without getting too salesy, we've designed ours with auto in mind and can provide individual call counts, department reports, call recordings, etc. In other words, accountability is huge.

Whoa. That got salesy fast, apologies. All that said, there are some other folks doing this besides us, often within/through the dealership's phone system itself...aka "The black box." These systems have their own merits and qualities outside my realm. For dealerships, it's certainly worth looking into and asking your vendors about capabilities, pricing, etc.

Is it me or that entire comment is about selling your sheet?

 

[MikeHaeg]

Fair enough Yago ...It's a difficult task to relevantly describe a product and NOT sound "salesy". I'm sure other vendors would agree. My goal was simply to let Joe know there are capabilities available, we happen to offer it, and other companies do too.

Is it me or that entire comment is about selling your sheet?

 

[joe.pistell]

Mike,

IMO, your approach was very acceptable.


But... you gotta upgrade that pic of you

 

[yagoparamo]

We need a forum @ DR specifically for vendors to add their products with everything they do so dealers can also comment on them.

BTY- If Joe says is OK then is OK. I knew a guy that said otherwise and now is nowere to be found.

 

[john.quinn]

BTY- If Joe says is OK then is OK. I knew a guy that said otherwise and now is nowere to be found.

Sleeps with the fishes??

 

[joe.pistell]

Sleeps with the fishes??

U ain't right Quinn.

 

[Jerry Thibeau]

Is it me or that entire comment is about selling your sheet?

I don't think he is pimping his product out here. It's one thing to do it out of the blue, but when you come on a thread and offer sound advice that contributes to the thread, I think that's strategic marketing. Century Interactive is a good company, good people and they have a great product.

The outbound tracking he refers to is a vaulable tool when making outbound calls. You can make alll the calls in the world, but if you are not saying the right things, you're just spinning your wheels. I use those outbound recorded calls to coach salespeople to effective communication skills that result in more appointments. <-- now pimping my product.

@Mike, I agree with Joe, you need a new picture.

 

[Alex Snyder]

Is it me or that entire comment is about selling your sheet?

Is this the pot calling the kettle black?