TAKE POLL How Many Leads Per BDC Rep Each Month?

[Baron Ringler]

None of the above. I assign based on ability to handle them and the talent level involved. Why would I give my "B" players the same number of chances that my "A" players get? You want to get more? Work to become an "A" player. If someone falters during the month, cut them back so that the performers get more opportunity. And if you think this method will generate too much turnover, on average my team of 14 has been with me 3 years apiece and I only had 3 new hires all last year.

 

[dcolon02]

@Baron Ringler What kind of traffic do you have at your store? Is it a centralized BDC or an internet department? Im just trying to get a picture of how you can cut back someone when the lead traffic wouldn't allow them to be cut out and then you run the risk of overwhelming a "A" player. Just curious.