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Lazy sales managers that don't care and CRMs

Yeah, by the time I re-read the post and figured that out, I was already so dug in that I kept going...there's a lesson in their somewhere.

That being the case, I would tend to agree with @JoePistell but I would take one shot at improving the situation before I left. Not that I advocate going out in a hail of gunfire but you have the potential to at least making things better for the next person and if everyone would always do that, maybe, just maybe, we can improve the entire landscape.
 
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✨ AI Highlights

# Summary A BDC manager at a dealership using VinSolutions CRM is frustrated with desk managers who refuse to properly use the system, leaving showroom visits open, failing to capture customer data, and reverting to pen-and-paper when the CRM doesn't work perfectly. The thread discusses whether this is a training/process issue or a fundamental leadership/attitude problem, with experienced professionals offering advice ranging from involving managers in process design to recommending the poster leave for a more progressive dealership. The key insight is that CRM implementation fails when management lacks desire to improve and ownership doesn't enforce accountability—as one commenter put it, "You are replaceable, but our CRM isn't."

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