A dealer asks about switching away from Reynolds & Reynolds Contact Management, concerned about losing years of customer notes during the migration. Responses advise consulting with the new CRM vendor directly about data conversion capabilities, with one user recommending vendors like DealerSocket that have extensive transfer experience. The consensus is that data loss concerns should be addressed by the incoming vendor rather than accepted as inevitable, though vendors may have conflicting claims about their predecessors' data loss rates.
A dealer asks about switching away from Reynolds & Reynolds Contact Management, concerned about losing years of customer notes during the migration. Responses advise consulting with the new CRM vendor directly about data conversion capabilities, with one user recommending vendors like DealerSocket that have extensive transfer experience. The consensus is that data loss concerns should be addressed by the incoming vendor rather than accepted as inevitable, though vendors may have conflicting claims about their predecessors' data loss rates.
