Major Problems with Dealer Socket mobile app

[JimInMadera]

I wonder if I'm alone or if everyone using Dealer Socket has the same major flaw within their mobile app. When you send an email from the mobile app, it automatically adds this signature:

Regards,
Sales Person Name
youremailyousetupforthem@yourdealershipsite.com

It doesn't matter if you have signatures set up for individual users or not or if you have signatures set up in your templates. Every email we send from the mobile app sends with our normal signature plus this additional one and we look like idiots.

Support hasn't been of any help and doesn't seem to think this is extremely urgent.

The only way you even realize this issue is going on is to look in the worknotes at the emails you sent through your mobile app or you may notice them when customers reply to your email. From the mobile app you would never even know this was happening.

 

[Karen Ann]

Ours doesn't have a weird second signature when sending from mobile app. It does have my regular signature under the template, that I don't see to delete before sending.

 

[HunterSwift]

Let me look into this.