- Dec 2, 2009
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- John
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NETFLUNX???
- Thread starter ryan.leslie
- Start date
I bet so, the comments (most negative) are over 27,000! 58,000 have LIKED it, and over 5,000 have tweeted it.
I must be one of the only people who have a Netflix account but rarely DVDs requests via email, which more or less exclusively use the streaming function (PS3 / iPhone / laptop). I was happy to learn they no longer have to pay for a service that does not use. My monthly Netflix costs fell because the transition to packet-only.
- Dec 30, 2009
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- Yago
✨ AI Highlights
# Summary The thread discusses Netflix's controversial 2011 decision to split its DVD rental and streaming services into separate companies (Qwikster) while raising prices 60%, which triggered massive customer backlash and nearly 13,000 blog comments promising cancellations. While some participants defend the business logic of separating the declining DVD business from growth-potential streaming, the consensus criticism centers on Netflix's poor execution—a condescending apology, failure to secure the Twitter handle for the new company, and tone-deaf management during critical content provider negotiations. The thread concludes with Netflix ultimately reversing the decision within weeks, validating the original poster's assessment that the company bungled the communication and strategy despite the underlying business rationale.
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