Christine120, a new BDC agent without a sales background, seeks advice on improving her follow-up techniques, email templates, and phone scripts to convert more leads into appointments. Multiple industry veterans provide resources and guidance, with key insights including: identifying lead sources to understand hangup patterns, streamlining processes for high lead volumes (380+/month is unsustainable without automation), and aiming for realistic targets of 125 new leads per agent monthly plus follow-up work. The thread reveals that manufacturer leads from Hyundai USA and Nissan USA may have higher abandonment rates, and that successful BDC performance requires both better systems and automation rather than pure manual effort.
