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Off Site Call Centers as your BDC

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# Off Site Call Centers as your BDC The original poster asks whether dealerships should outsource their BDC (Business Development Center) sales calls to off-site call centers, particularly as their dealership group expands. The poster is considering converting their smaller in-house BDC into a service/CSI department while outsourcing outbound sales calls, and seeks experiences and feedback from other dealership professionals on this operational model.

L

lfinney

Peel'm off the Ceiling
Jun 13, 2009
35
0
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LORI
#1
Anyone using as off site call center as the main calls for you sales department? We recently addded a CRM company that has an a call center and I often wonder if this would be a better option for the dealership?
As our dealer group grows I consider possibly converting our smaller sized BDC to a service/CSI department and outsource the sales calls. Anybody want to share experiences? :ltbulb:
 
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# Off Site Call Centers as your BDC The original poster asks whether dealerships should outsource their BDC (Business Development Center) sales calls to off-site call centers, particularly as their dealership group expands. The poster is considering converting their smaller in-house BDC into a service/CSI department while outsourcing outbound sales calls, and seeks experiences and feedback from other dealership professionals on this operational model.

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