Scheduling system BDC

[JohnH]

Hello everyone,

I do not know if anyone else has some of the same issues as me but here it goes. I currently have a BDC that serves 10 dealerships. We currently use Contact Management and we are locked in a contract with Reynolds for another year. Since CM does not have a true "BDC" functionality it is becoming very difficult managing a large volume of appointments.

Is it currently possible to see how many appointments the BDC has booked on a given day and to also be able to see how many appointments there are in each store from the BDC per day.

Thank you,
John

 

[ddavis]

What call tracking and monitoring system are you using? You should be able to see that information in that system.

 

[ewalraven]

Is it currently possible to see how many appointments the BDC has booked on a given day and to also be able to see how many appointments there are in each store from the BDC per day.

Not sure if I'm missing a bigger picture here, but you should be able to see this under 'Desk Log'. It has the number of appointments along with the MTD appointments.

As for the group, I believe you need to login to each stores account to see those numbers:\

 

[dcolon02]

Most CRM's have that capability. I run a Centralized BDC for 11 stores as well and I use three different CRM's (nightmare I know) but I have VINsolutions, Dealersocket and Pro Max (Not really a CRM) and they can show all this information daily, monthly and annually. Contact your rep for assistance.