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Website upgrade - live chat

AI Summary

Paul, a former NJ dealership sales rep, is seeking feedback from dealers on the viability of a managed live chat service for capturing website leads, which he notes is already successful in Europe. He poses five questions about dealers' current lead sources, website tools, lead importance, and pain points with web chat management to gauge U.S. market demand for his solution. The thread appears to be in its opening stage, requesting community input before the conversation develops.

Dec 19, 2019
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First Name
Pawel
Dear automotive specialists!
Can I ask you a favor to let me know what is your opinion about live chat for website traffic?

My name is Paul, used to be a sales rep at dealerships in New Jersey. I am currently working on a managed chat service solution which gathers quality website leads.
Since it works really well in Europe, we would like to know if it is a value that might get demand in U.S. as well.
It is important for me to understand others point of view.

Could you please answer these few short questions :

1. How do you currently receive leads from your website?
2. What website tools do you use to gather leads?
3. How important are website leads to your sales?
4. How much of an issue is web chat management for you?
5. If you had a solution to web chat service that generates you quality leads, what would it mean to you/ how would it affect you?


*below you can find info graphic with short info, without any business name - no advertising.


Thanks,
Paul
 

✨ AI Highlights

Paul, a former NJ dealership sales rep, is seeking feedback from dealers on the viability of a managed live chat service for capturing website leads, which he notes is already successful in Europe. He poses five questions about dealers' current lead sources, website tools, lead importance, and pain points with web chat management to gauge U.S. market demand for his solution. The thread appears to be in its opening stage, requesting community input before the conversation develops.

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