What Happens When Customers Stop Answering the Phone? One Major Way the iPhone Hurts Your Sales

[ryan.gerardi]

Good point. I almost never will call a number back that isn't saved in my phone if no voicemail comes with it. I doubt anyone does. I always advocate to leave a voicemail message every time you call a customer. If you craft your voicemail message correctly, it is completely acceptable to leave one on every call, and not be redundant or smothering.

Voicemail is a great branding tool if anything.

 

[Steve Roessler]

Great thread as getting customers on the phone is always the goal, however, the dynamics have changed. I challenge everyone to think in terms of "Text" to schedule a phone call. That creates a subliminal message to the customer that you are considerate of their time. Plus, you can intro yourself via text to let them know who you are so they can expect a call from an "unknown" number.