Which CRM are you using?

[yagoparamo]

Reach out to some companies with a budget in mind. I have no idea what Dealer Socket charges for example but if you only require one or two users and little training they may charge less (again, I don't know). Doesn't hurt to ask.

 

[GrantG]

Amazing how good support (talent??) can influence perception... Communication can be a wonderful thing.

Couldn't have said it better myself @JQUINN.

In tomorrow's CRMs vendors are going to have to compete with technology and support/training. It seems that platforms are getting bigger, more complex, and have new GUIs.

A wise man compared CRMs using the "iPhone vs other phone" comparison. It's all about synergy and user experience.

Alex or Jeff, is it time to do a 2013 version of this poll. I am sure many have moved on since 2009 and a current poll could be helpful to dealers. I know of one missing CRM that deserves mention here.

 

[Alex Snyder]

Alex or Jeff, is it time to do a 2013 version of this poll. I am sure many have moved on since 2009 and a current poll could be helpful to dealers.

Wow. This thread is nearly 4 years old now

I'm not wowing the CRM side of it moreso than the "holy shit" it has been four years since we started the DealerRefresh forums. Time flew!

This was one of the first threads and it has been a great one. I believe we have changed some things so that people can move their votes now, but you may be right - it might be time for a new thread.

 

[MayhemMarketing]

I have used DS Dealer Socket mainly because I am familiar with it and have grown accustomed to it's interface. There mobile application also isn't bad but I also haven't tried much of the other CRM's on the market.

 

[SteveD]

Car Research XRM isn't in the poll. We have less than a year left on our contract with them and I'm seriously considering moving over to Imagic Labs. It's just always something. Not what I had hoped for.

We use ADP for DMS. What experiences can anyone share about Imagic and ADP combo?

 

[Alex Snyder]

Car Research XRM isn't in the poll.

Thanks for catching that SteveD. Now added :thumbup:

 

[MBoisson]

Car Research XRM isn't in the poll. We have less than a year left on our contract with them and I'm seriously considering moving over to Imagic Labs. It's just always something. Not what I had hoped for.

We use ADP for DMS. What experiences can anyone share about Imagic and ADP combo?

I am a director of marketing for a large auto group in Washington that's considering moving to Car Research XRM - we currently use DealerSocket. Any way, I've been tasked with comparing the two, and all I seem to find is a ton of propaganda for one of these, no measurables with outside references. Mind if I ask you what the pros and cons are? And if you're familiar with DealerSocket, which would you recommend.

Thanks.

 

[SteveD]

I sent you a PM.

I am a director of marketing for a large auto group in Washington that's considering moving to Car Research XRM - we currently use DealerSocket. Any way, I've been tasked with comparing the two, and all I seem to find is a ton of propaganda for one of these, no measurables with outside references. Mind if I ask you what the pros and cons are? And if you're familiar with DealerSocket, which would you recommend.

Thanks.

 

[SteveD]

So anyone who has first hand experience using ImagicLab CRM feel free to jump right in!

 

[Mounir Ghantous]

my dealership in illinois currently usues a program called ProMax, the other dealership i worked at used dealer socket, i prefer promax alot more, way more user friendly and has way more options you can input into it.