Which CRM are you using?

[Jerry Thibeau]

Isn't ADP web based?

Imagiclab has a nice ILM for around $500 last time I checked. I think Vin Solutions does as well but I am not sure how much theirs would be.

 

[ajholland]

Yes and no...it is web based in the sense that I go to a site and login-but, I have to be inside of our dealership network or remote in with a VPN from home. There is also no mobile version.

 

[ajholland]

Anyone using Dealer.com's Lead Machine?

 

[Alex Snyder]

Anyone using Dealer.com's Lead Machine?

Yes, but not fully. However, I will say that if we were on a different CRM than iMagicLab (and the other CRM wasn't great with Internet Leads), I would probably start using DDC's LeadMachine as my ILM.

AJ - we used to be on ADP CRM. Fortunately I had iMagicLab ILM from our AutoBase days, but if we didn't I would have used Dealer.com's ILM.

 

[ajholland]

Yes, but not fully. However, I will say that if we were on a different CRM than iMagicLab (and the other CRM wasn't great with Internet Leads), I would probably start using DDC's LeadMachine as my ILM.

AJ - we used to be on ADP CRM. Fortunately I had iMagicLab ILM from our AutoBase days, but if we didn't I would have used Dealer.com's ILM.

Thanks, that was the feedback I needed!

 

[Jake009]

Please if you people dont mind can you tell me what is CRM? tHAT WOULD HELP ME IN SELECTING ONE OPTION HERE...

Please advise


__________
I tried to spam through my signature and look where it landed me.

 

[Jerry Thibeau]

Please if you people dont mind can you tell me what is CRM? tHAT WOULD HELP ME IN SELECTING ONE OPTION HERE...

Please advise

Customer relationship management (CRM) is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with customers and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales related activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new customers, nurture and retain those the company already has, entice former customers back into the fold, and reduce the costs of marketing and customer service. [1]
According to Forrester Research, spending on customer relationship management is expected to top $11 billion annually by 2010, as enterprises seek to grow top-line revenues, improve the customer experience, and boost the productivity of customer-facing staff.[2]

http://en.wikipedia.org/wiki/Crm_software#cite_note-1
From the Wiki

 

[Alex Snyder]

Jerry - don't fall for the spam bots. I'm banning him now, but I like your definition.

 

[Jerry Thibeau]

Jerry - don't fall for the spam bots. I'm banning him now, but I like your definition.

Damn the spam bot got me. I got that off the wiki.

 

[ajholland]

not much talk on here about eLeads....is it a good product? I just need it as an ILM.