Which CRM are you using?

[mkeesee]

Just switched all stores over to iMagic Lab. Roll out will be mid summer

 

[Matt M]

I've been personally using AutoRaptor and absolutely love it. AutoRaptor has been probably the single best thing I've bought since taking this department over.

Inventory integration
Desking tools
up-to-the-minute lease rates including incentives
built-in email
inventory / customer tracking based on key terms (pairing a new vehicle to an old customer who requested one)
ease of use
complete mobile phone integration
COST!!

Between Auction123 and AutoRaptor we've been very blessed.

Quoted again for emphasis. I can't brag enough about how much AutoRaptor has done for us. We had a massive hurdle of trying to convert 60yr old salespeople to using a CRM/ILM and that is NO easy task. We've tried other CRM's in the past but it all comes down to this: If the salesmen can't figure out how to use it it's no good. AutoRaptor is the most simple, yet feature-packed ILM/CRM I found. It's super easy to use and very intuitive. We're getting such better results now that everyone can participate.

www.autoraptor.com Contact Lorrie and tell her you heard about it from Matt M.

 

[bbachrodt]

I'm currently doing a search for the "best" CRM/ILM "platform" (ie, company that can provide everything from the lead to the desking to the follow-up solutions).

I've reviewed the entire thread and there are many good comments about the various vendors in the market. However, this thread has not had comments since last summer:

• Has the market changed materially since then?
• Are iMagic, DealerSocket and VinSolutions still the "hot" vendors in this market?
• We have Autobase in 2 stores, and so it's on my list to consider. Is that company advancing its technology sufficiently to be seriously considered at this point?
• Our stores will be BDC-centric, that is the BDC will be the "command center" for all incoming and outgoing communications with customers and prospects - any solutions better than others for this type of approach/process?

Many thanks for any feedback.

Bill

 

[Jon@boardwalk]

Curious what the answer to your question may be.

 

[Alex Snyder]

• Has the market changed materially since then?

Not so much. I think you'll see some changes happen in 2011.

 

[ajholland]

Is anyone out there an expert on the ins and outs of ADP CRM? If so, I would like to pick your brain off of this forum. Thanks!

 

[Jeff Kershner]

Alex might be able to help you out a little with this. I know he used it for some time. I also asked my friend John Quinn to jump in here. He too had some deep experience with ADP CRM.

 

[Alex Snyder]

Is anyone out there an expert on the ins and outs of ADP CRM? If so, I would like to pick your brain off of this forum. Thanks!

You should probably reignite this thread: http://forum.dealerrefresh.com/f5/adp-crm-hate-love-108.html

 

[Jon Berna]

I personally like ADP. I consulted for awhile and installed about 13 BDCs in all kinds of dealerships (big and small). After using most of the CRMs i prefer ADP. Their support team is knowledgeable but be prepared for long hold times. Their tool is pretty powerful if setup correctly

 

[Steven]

New to the forum, greetings all. I am the VP for a small group of dealerships. Brought us up to date last year with Dealer.com websites and their ILM but we all know of its limitations as a bona fide CRM tool. The issue I have is that our dealerships use a proprietary DMS which has no CRM tool built in. Changing to a Reynolds or ADP system may not be the most economical choice, I really don't know what they are per month, but I am guessing it's going to be a huge jump from what we pay now. That being said, are there any recommendations for a CRM tools that can be integrated with a non ADP or Reynolds based DMS?