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Why arent manufacturers adjusting CSI expetations.

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#21
Jerry Thibeau said:
No it wasn't. I would like to hear their take on the matter. What do you think they would say?
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Jerry, I hope you understand that I was making jokes more about the environment I find myself in and not directed at you. I have to laugh about it sometimes or Id go crazy.

Maybe we can discuss it in a private chat format.

On a good note, my CSI went up this week to 9.85. Thats what sucks about trying to get a "4.0", one 9.9 and you're forever doomed to 9.999999 being the best "grade" you can get.

Now I do understand why you may have thought I had a negative attitude, its not that at all, I just want to do all I can to improve things. If I had a bad attitude I would have given up a long time ago.
 
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# Summary The thread debates whether manufacturers should lower CSI (Customer Satisfaction Index) expectations for dealerships operating with reduced staffing due to economic pressures. While John Scott argues that fewer employees inevitably impact service delivery metrics that require manpower (like detailing turnaround times), Jerry Thibeau and others counter that dealerships should optimize processes rather than lower standards, ultimately pointing out that John himself maintains a 10 CSI rating, undermining his premise that staffing cuts necessitate lower expectations.

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