• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →
  • @
    @inf_prospects replied to the thread Are you a Finger Pointer?.
    @AxSnyder So, in the end, was it the website provider or the feed provider? My guess is the website since the feed host said all was...
  • Eric Miltsch
    Eric Miltsch replied to the thread Are you a Finger Pointer?.
    Nice one Alex. You've hit a real pain point for everyone... Has anyone else experimented with increasing the number of times the...
  • @
    @StanSher replied to the thread Are you a Finger Pointer?.
    Ah the joys of being an ecommerce director. This is one of the biggest nightmares we have dealt. I remember the pressure and the...
  • P
    Paul Husing replied to the thread Are you a Finger Pointer?.
    3. Broken image URL's will often prevent vehicle to load or all images to load on 3rd party sites or your own website - big issue with...
  • P
    Paul Husing replied to the thread Are you a Finger Pointer?.
    Alex, yes, brilliant and very simplified approach. We do it every day, but to see it graphically and explained adds multiple dimensions...
  • @
    @axsnyder replied to the thread Are you a Finger Pointer?.
    I definitely remember watching you struggle with Omnigraffle Jeff - lol. Your exercise helped me come up with the flow chart for...
  • Walt Kustra
    Walt Kustra replied to the thread Are you a Finger Pointer?.
    "Allow me to make a suggestion as you are building out this cart. Add the exact time that each feed gets processed and low long on...
  • G
    ggarvin (blog) replied to the thread Are you a Finger Pointer?.
    vAuto and Dealer Specialties are a great example of two competitive companies working together with real time updates of pricing changes...
  • @
    @VelocitySales replied to the thread Are you a Finger Pointer?.
    Understanding the problem generally gets you 90% of the way to a solution. With this post and chart, I know you have helped a lot of...
  • @
    @dealerrefresh replied to the thread Are you a Finger Pointer?.
    Alex, do you remember the last time you were in town and where sitting in my office as I was building out an inventory feed chart...
  • G
    ggarvin (blog) replied to the thread Are you a Finger Pointer?.
    The answer is simplistic. Vendors who supply products or services to dealers need to remember to keep their customers’ interests first...
  • G
    ggarvin (blog) replied to the thread Are you a Finger Pointer?.
    All in all, don't we... meaning providers of services or products for dealerships... bear the responsibility of integration to the point...
  • G
    ggarvin (blog) replied to the thread Are you a Finger Pointer?.
    Alex - What a great conversation to have... such a frustration for dealers, vendors, classified sites and, ultimately consumers too...
  • ryan.leslie
    ryan.leslie replied to the thread Are you a Finger Pointer?.
    Great post Alex. As a guy that has spent time working for both a data collection/distribution vendor and a classified site I really...
  • C
    Christine (blog) replied to the thread Are you a Finger Pointer?.
    Ain't it the truth. Well written and basically what I deal with on a daily basis. It can be nerve-wracking talking to well-intentioned...
  • ericgidney
    ericgidney replied to the thread Are you a Finger Pointer?.
    Alex...THANK YOU! THANK YOU! THANK YOU! As an Inventory Management provider for nearly 90 dealerships throughout Pennsylvania and New...
  • @
    @thedealergeek replied to the thread Are you a Finger Pointer?.
    Alex, Flow chart was amazing. I just helped a dealer get through a serious finger pointing session. IN the end we had to co-ordiante a...
  • @
    @ridederty replied to the thread Are you a Finger Pointer?.
    Alex, Nice work in putting together this flow chart, the rant is great as well (have you been talking to Uncle Joe?) The "real time"...
  • Alex Snyder
    The world is full of finger pointers and we certainly don't need more.  I'm so sick of people not taking responsibility for things.  If...
    • finger-pointing.gif
    • Example-Inventory-Flow.gif
  • L
     increasing sales is always a difficult goal to achieve at any dealership. Most try one or two novel ideas and expend a limited amount...
  • J
    Jerry Thibeau (blog) replied to the thread Achieving Excellence at your Dealership.
    Great comment Jeff! Spot on! Your growth will come from the opportunities you're currently mismanaging! So True!
  • @
    @WaltKustra replied to the thread Achieving Excellence at your Dealership.
    Jerry I can tell you our inbound phone process is on point for sure! Always room for improvement though. Now we just gotta work on...
  • @
    @kathikruse replied to the thread Achieving Excellence at your Dealership.
    One more thing: Love, love, love the despair.com graphic. Everyone of the those are hilarious!
  • @
    @kathikruse replied to the thread Achieving Excellence at your Dealership.
    Jerry, you are so right! After 30 years in the car biz, it never ceases to amaze me how mediocrity rules. I have a client right now who...
  • J
    Jerry Thibeau (blog) replied to the thread Achieving Excellence at your Dealership.
    So that people don't get the wrong message, I would like to add a comment. I never like to see a person get terminated from a job, but...
  • Filter