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  • ed.brooks
    There is a great response to a post in the forums from MitchFlorida that basically says, ‘not all customers are the same.’ I agree with...
  • C
    Fun memory. I did well in sales. I understood I sold the "benefit" over the feature. I was a problem solver. I would sell a car that...
  • john.quinn
    For me, 2019 not only marks the start of a new year, but a new career.  Naturally, I’ve found myself wandering down memory lane. It was...
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    Eric replied to the thread 2019 Automotive Predictions.
    Thanks Richard, appreciate you checking it out.
  • Eric Miltsch
    Welcome back for another 2019 automotive predictions post. It appears 2018's final automotive sales number will come in at approximately...
  • ed.brooks
    Champions Seek Opportunities Change happens – why not embrace it? Earlier this year I had the opportunity to listen to Melissa...
  • E
      Google is constantly improving their various platforms in order to improve the user experience and recently Google Ads (formally...
  • D
    David R replied to the thread CarGurus Overstating Search Results (SRP's).
    ALL GOOD POINTS. However, as an Ecommerce director I get it, but as a previous UC director I just want to put my money with the company...
  • George Nenni
    Recently, I shared a new metric that CarGurus now includes in their dealer reporting. This new metric is called “SRP Impressions”, and...
  • A
    Hi there - I had been looking for how to do this! Thank you! I wasn't able to make it work though. I think I might be putting the ID in...
  • E
    It is a well-known fact that your online reviews are your first foot-in-the-door with a new customer. It is also widely known that it is...
  • kevinfrye
    Old Men Reunion at Digital Dealer 25. Barry Brodsky, Amir Ammirrezvani, David Metter and Shaun Raines “What’s that you say sonny?”...
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  • J
    Jeff replied to the thread Should Your GM be Required to Use Facebook?.
    Great Article!
  • George Nenni
    One of the universal truths I’ve found in auditing the digital advertising budget for dealers is that they overspend in many areas...
  • A
    Alex Snyder (blog) replied to the thread Are you a horse trader or a retailer?.
    Thanks Alan! And good to hear from you - it has been far too long. Just ordered that book. Hoping my grandfather will enjoy it as well.
  • B
    Have you ever learned a new word, then for some strange reason you feel like you see and hear it everywhere? It’s not just you. It’s...
  • A
    Alexander Lau (blog) replied to the thread How Customer Reviews Enrich Attribution Insights.
    The key is attributing these to actual sales. That's a challenge. It's not that easy.
  • A
    This might be the most important DealerRefresh article for a dealer to read in 2018.
  • J
    Jason Harris replied to the thread Why Can’t Your Classifieds Site Perform Like CarGurus?.
    Im getting a lot of value on this website and I love it. I been marketing and selling finance leads for 4 years now. From personal...
  • Matt Lasher
    Great perspective - and I couldn't agree more! Thx for sharing.
  • johncolban
    Which elements are you already using, and which do you need to incorporate? BEGINNING = ENERGY + PERSONALIZATION The first 10 seconds...
  • A
    Alexander Lau (blog) replied to the thread Will Someone Please Copy the Domino’s Pizza Tracker?.
    ed.brooks said: ↑ Indeed, they have. Good call!
  • ed.brooks
    Easy Peasy -- Paragon Direct (Paragon Honda) has been doing this for a year - View: https://www.youtube.com/watch?v=DhvMEWlxgrA
  • john.quinn
    john.quinn replied to the thread Future of CRM.
    You really have to chuckle when you step back and really see the silos through which these systems were built. So it came to pass that...
  • B
    Baron Ringler (blog) replied to the thread Future of CRM.
    john.quinn said: ↑ 100% a great idea, that last. As a fairly decent end user I've found that none of the big name CRM companies...
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