• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →
  • jscole86
    jscole86 replied to the thread Future of CRM.
    Last time @Alex Snyder wrote some blog posts on crm related stuff, a new crm popped up not too long after. What's taking so long...
  • john.quinn
    john.quinn replied to the thread Future of CRM.
    Baron Ringler said: ↑ I respectively have to disagree here... are there actually CRM's who DO NOT have the basic features...
  • B
    Baron Ringler (blog) replied to the thread Future of CRM.
    Alex Snyder said: ↑ I was with Cobalt (now CDK) in 1998 when they bought Prospector, and their system now is virtually identical...
  • john.quinn
    john.quinn replied to the thread Future of CRM.
    How does new, cool, fantastic technology reach critical mass against the behemoths? I have a FANTASTIC idea for a new cellphone... but...
  • A
    Alex Snyder (blog) replied to the thread Future of CRM.
    You sound defeated Chip. I hear where you're coming from, but I also have faith. Those same CRM systems that set this stage came about...
  • A
    Alex Snyder (blog) replied to the thread Future of CRM.
    C Dorman said: ↑ I agree. The problem was created when CRMs, of the past, modeled their own data structures the same way the...
  • Matt Lasher
    Matt Lasher replied to the thread Future of CRM.
    Well said Alex!
  • J
    Wow wish I found a dealership like yours. I was on training and almost completed a month but got hit with the flu took two days off came...
  • joe.pistell
    This post refers to a fast moving thread in the forums, go there for more details and updates! Warning:  What you read here might hurt...
  • NickCybela
    I believe that groups have a huge advantage over the average store since one of the greatest demands will still be the amount of...
  • T
    Awesome Steve! In regards to Rule #1, I believe OEM's want to control the sale process and do not want one dealer to succeed much above...
  • kevinfrye
    Steve, well done with this! You took a lot of time to study this and share your insight. We took ownership of our AdWords accounts more...
  • S
    Glad to hear it might help... Now, if only every dealer had a copy of it on their desk....
  • A
    Alexander Lau (blog) replied to the thread 3rd Party Classifieds Battle to Win-the-Click.
    Bang on a user group, do a usability study / test on the various pages (SRP and VDP), otherwise it's just guessing and cognitive bias...
  • George Nenni
    One of the questions I receive most often from dealers is whether or not they are overpaying for their third-party classifieds. The...
  • johncolban
    WE'VE LAID OUT ALL OF THE ESSENTIALS FOR YOU! Don't press record without scanning through these four pillars of making a successful...
  • B
    Join Jeff and Alex this Tuesday, June 5th, at 1:00 PM EST to learn how to grow your lease portfolio.  Honcker is one of the coolest...
  • B
    Though I rarely have time to go to such things today, family reunions are a great place to hear stories about your relatives, some of...
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  • George Nenni
    I carefully navigated the NADA website, clicking the button to download one of my favorite semi-annual automotive industry reports. I...
  • kevinfrye
    It's Five AM on Monday morning when I get up. Between the cat meowing to be fed and the dog whining to go out, it's time to start the...
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  • A
    Alexander Lau (blog) replied to the thread 4 Reasons Your Videos Are Not Driving Sales.
    Unless you are referring to onsite / overlay videos alone, don't forget the fact that YouTube fails to allow for easy lead submission...
  • johncolban
    In 2017, CISCO reported that video will make up 82% of all consumer internet traffic by 2021. If video is a part of your sales and...
  • malinda.terreri
    If your follow-up emails read like form letters, it’s hard to get customers to respond. The secret to a higher response rate is simply...
  • B
    On the wall outside the executive conference room at Cars.com’s headquarters, is a mural. It’s a picture of a two-lane road in the...
  • G
    It’s never easy to look in the mirror and face the truth (really, what is the truth?) wondering why there’s so much turnover. Where the...
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