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Alex Snyder (blog) replied to the thread The Evolution of an Automotive Customer.
Larry - I would love to visit your website to catch-up on some of your blog articles....BUT....it only works on Internet Explorer 6.0 or...
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LarryBruce replied to the thread The Evolution of an Automotive Customer.
@Jeff I don't know if I would call it a carrot or about it being #7 on the list, I can tell you this. We are analyzing the results of a...
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Alex Snyder (blog) replied to the thread The Evolution of an Automotive Customer.
I'm going to have to continue the Stan quoting. I agree with both Jerry and Jeff and want to point out another thing:
"Also, don’t...
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Jerry Thibeau (blog) replied to the thread The Evolution of an Automotive Customer.
Stan Sher wrote: "I still think it is all about getting people on the phone."
Stan, It's all about getting people to the dealership...
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Stan Sher (blog) replied to the thread The Evolution of an Automotive Customer.
I still think it is all about getting people on the phone. When it comes to email, the national email open rate is somewhere about 11%...
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Clay Toporski (blog) replied to the thread The Evolution of an Automotive Customer.
I couldn't agree with you more. I have made it my mission to train my internet sales team to be able to use the word "no".Selling the...
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Shawn Morse (blog) replied to the thread The Evolution of an Automotive Customer.
Jerry
Fantastic article and good responses from a great bunch of eCommerce experts.
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Kevin Frye replied to the thread The Evolution of an Automotive Customer.
@Jeff, we are just using the Flip share software that is installed on the camera. I have found that if you do a quick demo (setup a...
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Edward Shaffer replied to the thread The Evolution of an Automotive Customer.
Jerry -
I sort of agree with your evolution concept, although I think that the internet is far more interactive than just "words" - I...
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Jerry Thibeau (blog) replied to the thread The Evolution of an Automotive Customer.
Great stuff guys! Going to give me plenty to talk about when I write my follow-up article.
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Kevin Frye replied to the thread The Evolution of an Automotive Customer.
@Larry - agreed, email is for many the preferred method of communication, and you can see that with your website analytics. Most of...
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Joe Pistell replied to the thread The Evolution of an Automotive Customer.
Woa.. a hallmark card. Thats slick! Got to revisit JibJab too!
One of my rules to email sales sanity, is to ALWAYS lead with a good...
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LarryBruce replied to the thread The Evolution of an Automotive Customer.
Kevin I would go so far as to say they hide behind email, that's just the most convienient way for some people to commuicate or in some...
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Joe Pistell replied to the thread The Evolution of an Automotive Customer.
Man, am I glad to be selling used cars.
New Car Shoppers lead discussions with "whats your price?".
Used Car sales begin with "is this...
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Kevin Frye replied to the thread The Evolution of an Automotive Customer.
Nice article Jerry, and good thread. Note that our desired priority of communication is the opposite of what most modern prospects want...
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Barry Baker replied to the thread The Evolution of an Automotive Customer.
"In an e-mail I won’t ever hear from them again if they don’t like what I have to say."
Sorry Jerry, don't mean to be contrary, but...
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Jerry Thibeau (blog) replied to the thread The Evolution of an Automotive Customer.
Well said Jeff! Oh and please do share these rumors so that I can properly confirm or deny!
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Jerry Thibeau (blog) replied to the thread The Evolution of an Automotive Customer.
I don't disagree with what your saying Larry.
If it's an Internet lead and I can reach the customer on the phone, I will then increases...
JCollins replied to the thread The Evolution of an Automotive Customer.
Understanding customer behavior is paramount. Basically Jerry is just conveying how important it is to recognize the path in which...
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LarryBruce replied to the thread The Evolution of an Automotive Customer.
What I am saying is don't do the mexican hat dance arround the price. Just put it out there in your response right up front. Hell at...
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Jerry Thibeau (blog) replied to the thread The Evolution of an Automotive Customer.
Larry,
I think Alex did a pretty good job for me. If not, let's debate this further.
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Jerry Thibeau (blog) replied to the thread The Evolution of an Automotive Customer.
Barry Wrote: "I agree with Larry, the key is to understand what motivates a prospect to become a customer."
Barry,
I always tell...
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Steve lawrence replied to the thread The Evolution of an Automotive Customer.
I agree with everything you said. I work in an internet office working emails and phone calls. The phone calls are by far the most...
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Barry Baker replied to the thread The Evolution of an Automotive Customer.
"The lowest form of customer evolution is the Internet"
Huh?
That's a pretty broad generalization, especially given the extent to...
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Alex Snyder (blog) replied to the thread The Evolution of an Automotive Customer.
Bruce - you and Jerry are talking about two different things. To put it in a nutshell - You're talking marketing; Jerry is talking...