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Classic Cars replied to the thread Social Media Best Practices for Automotive Dealers.
A very nice article have you written.I really enjoyed reading what you had to say.This is really a great stuff.I agree with you,now a...
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Gerald replied to the thread Social Media Best Practices for Automotive Dealers.
Perhaps some of those dealers who are on Facebook or other social networks can read this and realize tweeting updates or pushing a photo...
ed.brooks replied to the thread I hate the Internet Department.
Reading Dale saying "I hate the internet department" is good. Seeing and hearing Dale yell "I hate your internet department" as he did...
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http://www.dealerrefresh.com/wp-content/uploads/2010/04/Screen-shot-2010-04-06-at-11.33.40-AM.png
Lately I've become very frustrated...
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Skee Pickrell replied to the thread Internet Department vs. Floor Sales Staff.
Mallory Keller Mallory,
My Internet Department and my sales floor is very integrated. It may not work for everyone but it works here. ...
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Skee Pickrell replied to the thread Internet Department vs. Floor Sales Staff.
Mallory Keller Mallory,
My Internet Department and my sales floor is very integrated. It may not work for everyone but it works here. ...
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Nate replied to the thread Internet Department vs. Floor Sales Staff.
Interesting discussions. I am starting over after wiping myself out in the stock market. Sales is my chosen profession going forward...
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joostharmsen replied to the thread Internet Department vs. Floor Sales Staff.
I think that it's a very good think to intergrate the Internet Department with the Sales Floor. they are gettinig closer, online and...
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Tom1976 replied to the thread Internet Department vs. Floor Sales Staff.
Can someone please tell me if this sounds normal or fair ? I work at a dealer that sells 140 cars new and used combined. We have a BDC...
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Mallory Keller (blog) replied to the thread Internet Department vs. Floor Sales Staff.
I am trying to intergrate the Internet Department with the Sales Floor, however we all know that it is dificult. Do any of you have any...
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Randythreatt replied to the thread Internet Department vs. Floor Sales Staff.
Call me Jerry
Randy Threatt
Midlands Honda
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D. Rawls (blog) replied to the thread Internet Department vs. Floor Sales Staff.
Alright Alex;
Couldn't resist, champion...
A very important aspect of the discussion missing here is, all dealership settings are...
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Rob Fontano (blog) replied to the thread Internet Department vs. Floor Sales Staff.
I prefer a controlled environment to handle calls as well as leads. Jerry's point is valid for having a well trained sales force able to...
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Keith McGill replied to the thread Internet Department vs. Floor Sales Staff.
I have read all of the feedback on the subject from management standpoint and certainly there are good points that make obvious sense...
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Brett Pomerantz replied to the thread Internet Department vs. Floor Sales Staff.
I am the internet manager at a two store location and I evolved into using an Internet Team, without much experience in the automotive...
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Alex Snyder (blog) replied to the thread Internet Department vs. Floor Sales Staff.
Has anyone had different evolutions in their dealership(s)?
I look at our BDC as an evolution that led to us evolving a CRM architect too.
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Stan Sher (blog) replied to the thread Internet Department vs. Floor Sales Staff.
Everyone brings up valid points. I think we could all do away without BDC departments as long as the proper training is provided to...
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Bruce Wood replied to the thread Internet Department vs. Floor Sales Staff.
I absolutely agree with identifying a CRM architect and continuously improving how we communicate with current and potential customers...
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Jerry Thibeau (blog) replied to the thread Internet Department vs. Floor Sales Staff.
If I could have it my way, the BDC would not exist in our industry. The BDC is simply a crutch for an ineffective sales team.
Yes, it...
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Kevin Frye replied to the thread Internet Department vs. Floor Sales Staff.
I will share my primary struggle with the BDC approach. While it appears optimal in this situation, as the BDC folks do all the "grunt...
Alex Snyder posted the thread Internet Department vs. Floor Sales Staff in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
Recently, Gregg at Park Avenue BMW asked a great question on the DealerRefresh forums: "Do you protect your Internet Sales Staff from...
Alex Snyder posted the thread Digital Dealer 8 is actually on! - Aprils Fools Joke Retracted. in Automotive News, Press Releases, and Events.
Now that it is April 2nd, we can get back to the other 364 days of serious business. On April 1st (April Fools Day) I posted an April...
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Amy replied to the thread April Fools!! - Digital Dealer 8 rescheduled, BUT get a free iPad!!!.
I'll have to talk with Mike -- he didn't tell me he changed the dates! :)
ed.brooks replied to the thread April Fools!! - Digital Dealer 8 rescheduled, BUT get a free iPad!!!.
I canceled a flight! I expect Jeff or Alex will drive up to Jersey, pick me up and drive me down. I smoke lots and like to ride with my...
Mike@Carfeine replied to the thread April Fools!! - Digital Dealer 8 rescheduled, BUT get a free iPad!!!.
just goes to show you how much people take DealerRefresh news as the Gospel :)