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Guest Poster posted the thread Doing Twitter the Wrong Way in Websites, SEO, SEM, Display, Social, Marketing.
This post originally appeared on J.D. Power Automotive Online Review and has been re-posted here on DealerRefresh with permission...
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bpulseadmin posted the thread HomeNet Automotive and Edmunds.com Announce Strategic Partnership in Off Topic & Everything Else.
January 11, 2010 (West Chester, PA) - HomeNet Automotive, the leading online inventory solutions provider for auto dealerships, and...
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Chris in Buffalo replied to the thread The Worst Question You Can Ask Your Customer.
My goal is disarming customers I meet on the lot immediately by asking them a question they can't say no too (usually) like: "Hi, you...
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Jerry Thibeau (blog) replied to the thread The Worst Question You Can Ask Your Customer.
Great reply Gretchen! I bet that salesperson didn't even log your information. He's probably written you off. You should find out who...
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Gretchen Kennedy replied to the thread The Worst Question You Can Ask Your Customer.
Very good insight, Jerry! I am also a walking testament to the futility of that question.
I went shopping for a car last weekend, but...
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Guest Poster posted the thread The Worst Question You Can Ask Your Customer in Off Topic & Everything Else.
“When were you hoping to purchase one?”
On the phone or in person, I hear salespeople ask this question all the time.
I am going to...
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bpulseadmin posted the thread Contact At Once! Celebrates Two Million Dealer Chats in Automotive News, Press Releases, and Events.
ATLANTA, GA – January 6, 2010 – Contact At Once!, LLC, (contactatonce.com) the leading provider of dealer live chat software and other...
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bpulseadmin posted the thread KPA, TK Carsites Form Strategic Alliance in Automotive News, Press Releases, and Events.
Lafayette CO / Orange, CA (PRWEB) January 4, 2010 -- KPA and TK Carsites announced a strategic partnership today that combines the...
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Alex Snyder (blog) replied to the thread What Happened on DealerRefresh in 2009?.
2009 was a great year on DealerRefresh - thanks for letting me be a part of it Jeff!
And yeah Jerry, aside from the DR part, I'm glad...
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Jerry Thibeau (blog) replied to the thread What Happened on DealerRefresh in 2009?.
Let me be the first to comment on your 2009 best of.
Glad it's gone! Hello 2010 :)
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grantcardone replied to the thread NADA, ATD to Launch NADA University at Convention in February.
Salestrainingvt.com my virtual website will be announced by NADA as a training resource for Dealers with their new NADA Online...
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bpulseadmin posted the thread NADA, ATD to Launch NADA University at Convention in February in Automotive News, Press Releases, and Events.
ATD to Launch NADA University at Convention in February; Training and Technology Designed to Boost Performance and Profits
Initiative...
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heidiadele replied to the thread Why hasn't CRM sold me more cars?.
Thank you.
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Mel replied to the thread Why hasn't CRM sold me more cars?.
Point #1 really rocks! It's true, it's not abt the technology, it's what you do with it!! And ditto on everyone seems to only focus on...
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blogjockey replied to the thread Why hasn't CRM sold me more cars?.
It sure would be nice if this article had a "Print" and "Email to Friend" Feature.
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steve (blog) replied to the thread Why hasn't CRM sold me more cars?.
I too like the post. People also need to remember its a team. So many times I see a customer called twice a week just came in and buy...
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John Quinn replied to the thread Why hasn't CRM sold me more cars?.
Alex -- talk about hitting the nail on the head -- bravo! Love the part about too many systems... especially in this era where many of...
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Alex Snyder (blog) replied to the thread Why hasn't CRM sold me more cars?.
Brian,
Sorry for the late reply. We have two phone monitoring systems: ADP/Cisco and iMagicLab. We use ADP/Cisco primarily as an...
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Eric Miltsch (blog) replied to the thread Why hasn't CRM sold me more cars?.
Alex,
This was an excellent break-down; its one of the "car-guy" areas I'm not really involved with...
I hear a lot of the same...
Brian Pasch replied to the thread Why hasn't CRM sold me more cars?.
@alex
In your dealerships, how many hours a week are invested in listening to the recorded calls that come in to the dealership? Are...
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Mark McKinney replied to the thread Why hasn't CRM sold me more cars?.
Alex,
Your article was excellent. The message was clear. I also want to ditto Mike Correra's coments. Mike, you hit the nail on the...
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Craig Belowski replied to the thread Why hasn't CRM sold me more cars?.
Ray,
Please check in on us...lots do.
As far as customer experience watching us here...
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Alex Snyder (blog) replied to the thread Why hasn't CRM sold me more cars?.
That is an excellent point Mike. Thank you for bringing that up.
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Mike Correra replied to the thread Why hasn't CRM sold me more cars?.
one i would like to add is that the CRM, any CRM, needs to remain a tool and not used as a weapon. if the sales staff lives in fear of...
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Ray Fenster replied to the thread Why hasn't CRM sold me more cars?.
Craig,
I believe in a strict policy concerning maintaining an active tool to manage prospects and customers. My point was those that...