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    Hubspot 2010 http://blog.hubspot.com/blog/tabid/6307/bid/5434/2010-the-Year-Inbound-Marketing-Crosses-the-Chasm.aspx?
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    Toll Free Numbers replied to the thread Dealer e-Process – Dealer Website Services Profile and Reviews.
    Business Phone Service is ideal for small business and entrepreneurs.  It gives a professional image and make sure that you don't miss a...
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    As an internet Manager, I rely on a superior website and response time more than anything else -- people want to buy now, not tomorrow...
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    The Company, the Websites, the products and the service are the Best in the Business hands down. Their websites do nothing but Generate...
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    Great service and innovative ideas. They keep up with latest trends and adjust sites accordingly. Chat, optimization, navigation, and...
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    Dealer e-Process - Services and Reviews Website URL: www.dealereprocess.com Location: Downers Grove, IL 60515 Phone: 1-(877)...
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    Jerry Thibeau (blog) replied to the thread Those Pesky Little Auto Responders.
    Jennifer, My message is that you should send an after hours message. During dealership hours we should be responding to them so...
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    Jennifer G. replied to the thread Those Pesky Little Auto Responders.
    I read this site because of the great new ideas from the authors and commenters. I think some of the best information and new ideas...
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    Jerry Thibeau (blog) replied to the thread Those Pesky Little Auto Responders.
    If you don't care for that type of approach then maybe you should have kept this comment to yourself: "So your first response to the...
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    Ed Oliver replied to the thread Those Pesky Little Auto Responders.
    Just left my opinion is all. I am entitled to it. I do not care for that approach at all. Judging from the rather nasty tone and the...
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    Jerry Thibeau (blog) replied to the thread Those Pesky Little Auto Responders.
    Lovely, another consumer advocate. Not everyone is cut out to work in this industry. You sure you want to have this debate with me?
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    Ed Oliver replied to the thread Those Pesky Little Auto Responders.
    "I just happened to be checking my e-mail and I noticed your request for information on the (model)." So your first response to the...
  • CatherineEdwards
    Jerry, you are spot on when you blogged “I personally believe it’s every person’s responsibility in the dealership to make sure...
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    John Quinn replied to the thread Those Pesky Little Auto Responders.
    BTW, Jerry -- your format for reporting on the mystery shops is VERY COOL. A1. What a GREAT learning tool... can't wait to have a Team...
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    Jerry Thibeau (blog) replied to the thread Those Pesky Little Auto Responders.
    I'll tell you that you crushed your local Acura competitor in quality of response. While your process didn't measure up to your high...
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    John Quinn replied to the thread Those Pesky Little Auto Responders.
    The process is good, yes. (Thank you). But the best process in the world won't work if your team can't execute. Our performance this...
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    Jerry Thibeau (blog) replied to the thread Those Pesky Little Auto Responders.
    John, You didn't lose anything! I will tell you that you have a good process and I liked the templates you all use. I am building the...
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    John Quinn replied to the thread Those Pesky Little Auto Responders.
    Hi Jerry -- thanks for the effort. I put my money where my mouth was, and lost my money! :) We are a BDC -- dedicated team of...
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    Jerry Thibeau (blog) replied to the thread Those Pesky Little Auto Responders.
    That's not a chink in the armor is it John? Just kidding! Actually I did already mystery shop you and will be putting the data together...
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    John Quinn replied to the thread Those Pesky Little Auto Responders.
    OOoofff... hope you didn't shop us this morning!! haha... Swine Flu killing us (not literally, thank goodness!). Between call-offs...
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    John Quinn replied to the thread Those Pesky Little Auto Responders.
    No preference, Jerry. Always looking to learn new things, and I don't pretend to have all the answers. I would ask that after the shop...
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    Jerry Thibeau (blog) replied to the thread Those Pesky Little Auto Responders.
    John, Would you like it to be a public or privately viewed mystery shop?
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    John Quinn replied to the thread Those Pesky Little Auto Responders.
    Please feel free: www.motorworldgroup.com I don't know of any OEM's that require or score on an auto-responder, but several score on...
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    Jerry Thibeau (blog) replied to the thread Those Pesky Little Auto Responders.
    John, Would you mind if I mystery shopped your dealership before I continue this conversation? You can e-mail me at...
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    John Quinn replied to the thread Those Pesky Little Auto Responders.
    Hi Jerry! I would never look crossly on an intelligent discussion! I certainly hope you won't either. There's nothing you mention...
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