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  • M
    Matt Watson - VinSolutions replied to the thread Are you getting all your Internet Leads?.
    @Chip We receive data from every DMS and inventory company and we send data to hundreds of online classifieds.... You could argue that...
  • Chip Grueter
    What I like about the web service is that it would have a request and a response, email of course lacks the response which I think is a...
  • M
    Matt Watson - VinSolutions replied to the thread Are you getting all your Internet Leads?.
    @Chip Email isn't perfect but neither is using web services. The good thing about email is it has built in mechanisms for failure...
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    Ray (blog) replied to the thread Are you getting all your Internet Leads?.
    Good stuff, having your leads go into a duplicate database sometimes can get confusing, however it is probably the only way to monitor...
  • Chip Grueter
    Along these lines, and with the inconsistency of email - I've always wondered by CRM providers don't provide an API to load in leads...
  • M
    Matt Watson - VinSolutions replied to the thread Are you getting all your Internet Leads?.
    This is a great tip. Dealers should be able to funnel all of their leads this way except for manufacturer leads since those are not...
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    Great reminder of best-practices. I have done the same thing with each store I have taken over. The challenge, is knowing which...
  • Alex Snyder
    Many of the conversations we get on the DealerRefresh forums are about dealership CRM choices and practices.  With all the different...
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  • S
    Stan Sher (blog) replied to the thread Turkey for me..Turkey for you.
    Hope you had a great thanksgiving buddy. turkey looks amazing.
  • Brian Tucker
    I am still trying to figure out why he has flowers in his food? I never knew a Daisy could be a dish - must be a Maryland thing :)
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    Alex Snyder (blog) replied to the thread Turkey for me..Turkey for you.
    You nailed it Joe! The real reason why Jeff started this article - he wanted to show-off his turkey dinner.
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    Joe Pistell replied to the thread Turkey for me..Turkey for you.
    Has anyone ever been to Jeff's FB and noticed how many times he takes pics of his meal? He gets so happy when it's served he just has...
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    David Robertson replied to the thread Where have all the UPS gone?.
    Printing this out and handing it out! To everyone. A very good article. The leadership for our dealership especially need a message like...
  • R
    That is a very good article. (I loved the "about the author") We are slowly changing management styles from this type of leader. The...
  • R
    Rob Fontano (blog) replied to the thread Where have all the UPS gone?.
    Great observation! The opening to the funnel is no longer at the front door, it's in the buyers home or office. We recently took the...
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    vancouver auto trader replied to the thread Where have all the UPS gone?.
    good article, the tools are definitley there but it can be difficult to get the online managers use the tools efficiently. if you have...
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    Kevin Frye replied to the thread Where have all the UPS gone?.
    Good info Stan. We are looking to shift our staffing towards the evenings for phone calls and live chats, and the morning folks for...
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    Stan Sher (blog) replied to the thread Where have all the UPS gone?.
    Kevin, Reading your post made me think. I agree with you. There is no reason to staff your store heavy on saturday unless you...
  • S
    Stan Sher (blog) replied to the thread Where have all the UPS gone?.
    John, Great article which discusses common sense. This is still something people are not realizing. I believe that maybe in 10 years...
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    Craig Belowski replied to the thread Where have all the UPS gone?.
    John, Definitely my vote for best "about the author" Just sent this to our internet team, very good article.
  • K
    Kevin Frye replied to the thread Where have all the UPS gone?.
    Well said... the pattern shift I am seeing is that folks are now shopping online during work hours (on their boss' dime... sorry) and...
  • J
    Jerry Thibeau (blog) replied to the thread Where have all the UPS gone?.
    Very funny and hit the nail on the head. Great article John!
  • A
    Alex Snyder (blog) replied to the thread Where have all the UPS gone?.
    Best "about the author" I've ever seen on DealerRefresh - ha ha! Great article John. This will definitely make the rounds with our...
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    IRVINE, Calif. — Kelley Blue Book is adding a Certified Pre-Owned Value to its Web site next month to educate consumers about the...
  • Alex Snyder
    A big thing that is going to rule the future of online solicitations is OPT-IN.  Have you read anything about it yet?  If you haven't...
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