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  • W
    Wayne Anderson replied to the thread An email from one of YOUR customers!.
    Steve, After you bought the Infinity I-30 and hung up the phone, did you wonder if you could get an even better deal? Wayne
  • S
    steve (blog) replied to the thread An email from one of YOUR customers!.
    Wayne, I was thinking a cell phone number and my "Which" email only was as anonymous as was likely to get a reply. And some still...
  • W
    Wayne Anderson replied to the thread An email from one of YOUR customers!.
    Steve, great comments... One area that I'm fuzzy about is when you say you emailed ten dealerships ..."I asked about the car, gave my...
  • S
    Steve (blog) replied to the thread An email from one of YOUR customers!.
    Joe, You're right, your quote, and right on. Sorry Brian, but it was late when I wrote it.... steve
  • S
    steve (blog) replied to the thread An email from one of YOUR customers!.
    http://www.edmunds.com/advice/buying/articles/42962/article.html Here is a link to an Edmunds "expose" about selling cars in two...
  • B
    Brian T in Etown replied to the thread An email from one of YOUR customers!.
    Air Traffic controller? Awesome! I guess the only thing I can really compare that with would be the movie Pushing Tin with Billy Bob...
  • J
    Joe Pistell replied to the thread An email from one of YOUR customers!.
    >>>>>"until management realizes that the pay plan is hurting the business's ability to survive, nothing will change. Can someone tell me...
  • S
    steve (blog) replied to the thread An email from one of YOUR customers!.
    "until management realizes that the pay plan is hurting the business's ability to survive, nothing will change. Can someone tell me how...
  • L
    LotWalker replied to the thread An email from one of YOUR customers!.
    Steve... Park Place has had that warm-a$$ed Ego-label water and special pumped-in self-branded super-oxygenated air since their...
  • S
    steve (blog) replied to the thread An email from one of YOUR customers!.
    hmmm, okay, I do seem to know a fair amount about car sales(I emphasize seeming is NOT same as knowing. I admit to being very...
  • W
    Wayne Anderson replied to the thread An email from one of YOUR customers!.
    Steve has got to be Jeff...he knows too much ;)
  • B
    Brian T in Etown replied to the thread An email from one of YOUR customers!.
    Steve, Just curious.....what business would you be in?
  • A
    Alex Snyder (blog) replied to the thread An email from one of YOUR customers!.
    Steve, Thanks again for sending the email to Jeff, and BIG thanks for sticking it out in this thread. I hope you don't mind, but I...
  • J
    Joe Pistell replied to the thread An email from one of YOUR customers!.
    Earl, The in the days of old, you had "Much Better Loyalty". That age you refer to was born in an age of ZERO INFORMATION. Days of old...
  • E
    Earl replied to the thread An email from one of YOUR customers!.
    Yea, and I bet that sales guy didn't make a dime off of you either steve. Brand loyalty? What about dealer loyalty..that's out the door...
  • J
    Joe Pistell replied to the thread An email from one of YOUR customers!.
    ooo... I don't know about you guys, but with mr.Steve in here I feel, kinda.... violated hahah, kinda like someone let a girl in the...
  • W
    Wayne Anderson replied to the thread An email from one of YOUR customers!.
    Something to consider here is that 'steve' represents one type of customer, or persona that visits our website. The 'persona' concept...
  • S
    steve (blog) replied to the thread An email from one of YOUR customers!.
    Alex-- Yes I like your thinking, and your website. Whoever is in charge of decisions for the Web has good instincts. Sadly, I am not...
  • S
    steve (blog) replied to the thread An email from one of YOUR customers!.
    Brian-- Funny, but it seems that the smaller badges are better at trying new things. Not saying its true everywhere. But I saw an...
  • S
    steve (blog) replied to the thread An email from one of YOUR customers!.
    "why do some car dealer think the public is stupid, that we really believe some multi millionaire employs some nitwit who bought TOO...
  • B
    bhoecht replied to the thread An email from one of YOUR customers!.
    Steve, I'll declare up front I am not a neutral blog participant in asking this question: "How would you feel about buying online if...
  • D
    Dealer Revenue replied to the thread An email from one of YOUR customers!.
    The Non-Conversion Experience Over on the DealerRefresh blog, Jeff has posted An Email from Your Customer. The email was submitted to...
  • A
    Alex Snyder (blog) replied to the thread An email from one of YOUR customers!.
    Steve - I'm glad someone likes my thinking! Thanks for sending the email, and I hope you decide to stick around Dealer Refresh longer -...
  • M
    Matt W (blog) replied to the thread An email from one of YOUR customers!.
    Well it's obvious that customers still feel slighted by the car sales process. Unfortunately based on some of the preceding comments...
  • B
    Brian T in Etown replied to the thread An email from one of YOUR customers!.
    Good Feedback! Thanks for taking the time to share your experiences with us!
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