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TJ replied to the thread Have you tried AutoMart.com and if not, why?.
Touting Dealer Satisfaction figures seems to be the norm these days with classified dot coms. The size of the in market audience is...
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Kevin Frye replied to the thread Have you tried AutoMart.com and if not, why?.
We use Automart at one of our locations, and it measured almost dead last for overall ROI for year to date (for internet leads). Beep...
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Dan Madux replied to the thread The smart BDC.
this is interesting. i think we will have to reserve judgement on the outcome of this until the program is rolled out in force.
i don't...
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Hichiro replied to the thread The smart BDC.
Jason -If smart bothers you, wait till you hear what Honda is now requiring!
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Jason (blog) replied to the thread The smart BDC.
manufacturers always seem to think they can do a better job then their dealers :(
make cars (GOOD cars - not good ENOUGH cars)... and...
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Lao Shi replied to the thread The smart BDC.
I have used a number of support centers based operations in the Phillipines and India that work with a number of international companies...
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Gerald replied to the thread The smart BDC.
Interesting topic. Not sure an national BDC with a call center in the Phillipines or middle east will work. Have you called Dell tech...
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Internet Jeff replied to the thread The smart BDC.
Thanks for the article Alex, and continued comments from Lao.
A national BDC through an OEM? Hmmnn...
Believe you are right on with...
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CS replied to the thread The smart BDC.
Ok, I know I'm late, but here are my entries for acronym bingo...
BDC = business development center
USA = united states of america
CSI...
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Lao Shi replied to the thread The smart BDC.
Isuzu has contracted with a third party company to follow up with the leads and coordinate with the dealers in setting appointments and...
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Alex Snyder (blog) replied to the thread The smart BDC.
Isuzu???!!! What are they doing? Inside the United States? How many Isuzu dealers are left?
The older/larger OEM's certainly have...
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Lao Shi replied to the thread The smart BDC.
A company like Toyota, Nissan, Mercedes or maybe Ford that has a large international experience (in Asia) will probably be able to be a...
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Alex Snyder (blog) replied to the thread The smart BDC.
You're absolutely right Lao! I see a lot of potential for better customer service out of this model. The difficult part is funding a...
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Lao Shi replied to the thread The smart BDC.
This is only the beginning. As some of the more astute OEMs see the potential and advantages of working more closely with the clients we...
I spent last week in Detroit with all the dealer candidates for the American smart Car franchises. The meeting was about the philosophy...
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Rob Fontano (blog) replied to the thread How should I approach getting a customer in the door?.
I don't believe there is a "No Quote" option. That being said the answer to your question is to become a student and master of the...
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Stan Sher (blog) replied to the thread How should I approach getting a customer in the door?.
I preach the idea of "you don't ask you don't get". When you get on the phone with a customer you take two to three shots at setting an...
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Jason (blog) replied to the thread How should I approach getting a customer in the door?.
I get torn on this one.. we've tried different tactics at our dealership.. quote x% over invoice, quote invoice, quote 200 UNDER...
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Shawn S replied to the thread How should I approach getting a customer in the door?.
There are alot of great responses. It seems as if you have a Old school and New School sales battle at your dealership.
Jeff Kershner...
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Chris K replied to the thread How should I approach getting a customer in the door?.
Johnny,
I would step up and be THE MAN! Print out all the answer on this specific thread, make a meeting with the GM and Owner and tell...
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Ray Doster replied to the thread How should I approach getting a customer in the door?.
Hi Johnny,
I can feal your pain. It's very frustrating to be instructed to do something that you just know to be counterproductive to...
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Chris K replied to the thread How should I approach getting a customer in the door?.
Looking over all these posts for this thread, I see that most people have the same issues. Lets face the fact that if you take 100...
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Johnny Swartz replied to the thread How should I approach getting a customer in the door?.
Thank you Jeff, Good advice.
I am trying to transition to the phone as much as possible as that seems to be the only way that I can...
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Johnny Swartz replied to the thread How should I approach getting a customer in the door?.
Thanks for the comment Shaun you absolutely right.
Jake, I have taken your angle at things and trying to get more aggressive with a...
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Shaun Raines replied to the thread How should I approach getting a customer in the door?.
Johnny,
Great question for the DealerRefresh audience. A few comments seem self promoting to me, but the one's from your true peers...