• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →
  • R
    I guess this Jeep dealership upset the wrong person! the search goes to this when searching for SVG Jeep.
  • A
    Regional COVID-19 automotive consumer trends and what they mean for your dealership Well, folks, it has been six months since the world...
  • D
    Dan Sayer (blog) replied to the thread Blinded by the CRM.
    I live in a fantasy world.
  • A
    Alex Snyder (blog) replied to the thread Blinded by the CRM.
    What is this lunacy you speak of? :dunno::hidepc::oops: :lol:
  • D
    Dan Sayer (blog) replied to the thread Blinded by the CRM.
    I'm so excited to see what the CRM you are building looks like, @Alex Snyder :cool: so we can end the insanity that is Automotive CRM...
  • derrickwoolfson
    derrickwoolfson replied to the thread Blinded by the CRM.
    You bring up a great point. And even the CRM's that tout their "AI" capabilities still often do not have an effective means of alerting...
  • A
    I'm still processing the overall event.
  • A
    We are a go. 11:00 AM EST. Listening to the first session now.
  • T
    todd.smith (blog) replied to the thread Dealership Texting Delivers Conversational Commerce.
    Hey Dan I agree that using a bulk texting tool is a huge risk that no dealers should engage in it. I believe the point I have been...
  • D
    Dan Sayer (blog) replied to the thread Dealership Texting Delivers Conversational Commerce.
    @todd.smith The entire statute is confusing and courts state this repeatably in my searches. I would also point out that I can't find a...
  • T
    todd.smith (blog) replied to the thread Dealership Texting Delivers Conversational Commerce.
    I believe the most important thing is that any communication you do on behalf of the dealership (Business) falls under the rules of...
  • Tallcool1
    I don't know about this.....the Example and how it applies to the other stuff in your post really just doesn't make sense. A Text is...
  • T
    todd.smith (blog) replied to the thread Dealership Texting Delivers Conversational Commerce.
    Ok, Dan not sure if it will change your mind or John's, but I figured this would be good for everyone to read. I have spent enough time...
  • R
    Rick Buffkin (blog) replied to the thread Dealership Texting Delivers Conversational Commerce.
    Text messaging doesn't seem to have that affect on me!
  • D
    Dan Sayer (blog) replied to the thread Dealership Texting Delivers Conversational Commerce.
    Ah, I got ya. Curious as to why the widget would be a Text to Email exchange? Seems like it would inherently take something that was...
  • CarlAutofusion
    Hello Dan Sayer, we have a widget that resides on the dealer website that allows consumers to fill out a form to start a text...
  • D
    Dan Sayer (blog) replied to the thread Dealership Texting Delivers Conversational Commerce.
    @CarlAutofusion I literally have no idea what you are talking about ^^^ Can you give some context to "dealer answers the texts using...
  • CarlAutofusion
    We have a texting solution that allows consumers to text you and the dealer answers the texts using email. Here are some numbers across...
  • john.quinn
    Spot-on, @Dan Sayer
  • D
    Dan Sayer (blog) replied to the thread Dealership Texting Delivers Conversational Commerce.
    I think @john.quinn and I are on the same page. In my review of the TCPA laws over the last few years, and I am also not a lawyer...
  • john.quinn
    I know opinions are like.... snowflakes (;-)) -- and I'm no lawyer, but here goes: TCPA deals with automated phone dialing. As texting...
  • Jade Terreberry
    Every dealership I’ve talked to lately has had the same couple of things on their minds: how to get more used-vehicle inventory and how...
  • Alex Snyder
    Aboot f’n time we honored our friends in the North! Canada takes over RefreshFriday this week. What the heck do those Canucks do up...
  • M
    Congrats to the team! Well played!
  • jon.berna
    :banana: congratulations!
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