• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →
  • G
    were you putting the chat on your primary website?
  • J
    Joe Pistell replied to the thread Is Your Dealership Chat Used or Abused?.
    Ryan, Your comment reminds me of a teaching from an old sales mentor. "A good Doctor never let's his patient see the knife" Think...
  • R
    Ryan Thompson (blog) replied to the thread Is Your Dealership Chat Used or Abused?.
    Brian, You hit the nail on the head.  My biggest pet peeve is when a website (any industry) has a chat button and I have to give my...
  • R
    Ryan Thompson (blog) replied to the thread Is Your Dealership Chat Used or Abused?.
    Brian, You hit the nail on the head.  My biggest pet peeve is when a website (any industry) has a chat button and I have to give my...
  • B
    Brian (blog) replied to the thread Is Your Dealership Chat Used or Abused?.
    Great post Joe and perfect timing.   I've been blessed in the past 3 months to have a number of industry chat companies open my eyes to...
  • Eley Duke
    Joe, is your chat with Active Engage managed 24/7 and on weekends? We just signed with A/E through the GM dealer co-op program, and they...
  • R
    Ryan lucia replied to the thread Is Your Dealership Chat Used or Abused?.
    Very interesting post with excellent information!  I have been called out by mr Thompson so I figure I will drop my two cents. I have...
  • Craig
    I remember the conversations via text and live with good Ol Uncle Joe about chat...... "Do you need to monitor it if a 3rd party runs...
  • Craig
    I remember the conversations via text and live with good Ol Uncle Joe about chat...... "Do you need to monitor it if a 3rd party runs...
  • J
    JQ replied to the thread Is Your Dealership Chat Used or Abused?.
    Joe -- you're amazing.  Where do you hide the red cape??  Alas, we've had two forays into the chat world, several years apart, both with...
  • R
    Ryan Thompson (blog) replied to the thread Is Your Dealership Chat Used or Abused?.
    Joe - Once again you put together a dynamite post that has some real data and first hand experiences from a REAL LIFE CAR DEALER.   I...
  • J
    Joe Pistell replied to the thread Is Your Dealership Chat Used or Abused?.
    Almost 50% of all Chats are from shoppers looking for a 'Search Helper'.  This is IMPORTANT on so many levels. To our dealers that are...
  • J
    Joe Pistell replied to the thread Is Your Dealership Chat Used or Abused?.
    Almost 50% of all Chats are from shoppers looking for a 'Search Helper'.  This is IMPORTANT on so many levels. To our web site...
  • joe.pistell
    Do you really know what your dealership website chat is doing for you? Those of us with chat on our dealer sites know that chat is an...
    • Rubix_Chat.jpg
  • R
    Ryan Thompson (blog) replied to the thread PureCars Trade-in Reports 2 Months FREE for Dealers.
    Thanks Jeremy! Good luck with your trial , this is a great community to get some no holds barred feedback.
  • J
    Ryan, PureCars is currently available for US dealers only.
  • R
    Ryan Thompson (blog) replied to the thread PureCars Trade-in Reports 2 Months FREE for Dealers.
    Let me know I'll pass it around.  However, based on what I see I would assume that they don't have Canadian data.
  • R
    Ryan Thompson (blog) replied to the thread PureCars Trade-in Reports 2 Months FREE for Dealers.
    Great offer!! I'm assuming this is only for U.S. dealers???
  • S
    Susan replied to the thread Facebook: what has it done for you lately?.
    We believe social media does matter! http://sjccopywritingsolutions.wordpress.com/2011/07/21/why-social-media-matters/
  • B
    BRUCE HARTZ (blog) replied to the thread Facebook: what has it done for you lately?.
    Wrote this for our CEO's the day aftrer Digital Dealer 10 Likes or Links-Which one Stinks and why Social Media is BS - Kevin Frye DD10...
  • K
    Keith Kaiser replied to the thread Facebook: what has it done for you lately?.
    We are seeing similar results from Facebook, and I view it more as a communicative medium to show the personality of your dealership and...
  • E
    Eric Karandy replied to the thread Facebook: what has it done for you lately?.
    I agree 100% with this but I still use Facebook every single day to sell more cars.  It's very simple, if they are buying a car from me...
  • M
    I also feel that paying a 3rd party company to manage your Social media marketing is a waste of money...period. As an Internet director...
  • J
    Joe Pistell replied to the thread Facebook: what has it done for you lately?.
    Every morning I wake up with a smile on my face and say my little mornin' prayer.... "May the Social Media fairies continue to spew...
  • B
    Blake Arbogast (blog) replied to the thread Facebook: what has it done for you lately?.
    Darrin I dig your style.
  • Filter